Supported Internship Administrator

Mencap; West Midlands; On-site; GBP 21,000 - 26,000; Full time

Job summary

Mencap is seeking a Supported Internship Administrator to provide essential administrative and operational support for its employability programmes in the Black Country. You will work with local authorities, parents and carers to ensure smooth delivery and compliance, acting as a reliable point of contact for stakeholders.

In a busy, detail‑driven environment, you will manage tasks related to Access to Work claims, data integrity, and meeting critical deadlines such as EHCP reviews, while

Qualifications

• Strong foundations: organisational, record-keeping, and communication skills.
• Ability to work under pressure and meet deadlines in a busy environment.
• Proactive team player with good stakeholder engagement.

Responsibilities

• Oversee administrative tasks for Access to Work claims and maintain learner data.
• Monitor invoices and regulatory/local authority information for compliance.
• Support Education Centre Manager with meetings, archiving and deadlines (e.g., EHCP reviews).
• Serve as a professional point of contact for stakeholders, parents, and carers.

Skills

Organisational skills

Communication skills

Attention to detail

Initiative

Tools

Office 365

LMS data entry

Job description

Are you organised, adaptable, and ready to make a real-world impact?

At Mencap, we are passionate about making the world a better place for people with learning disabilities.

We are looking for a Supported Internship Administrator who thrives in a busy environment where no two days are the same.

If you are a proactive professional with a keen eye for detail and a heart for inclusion, we want to hear from you.

This role is based in the Black Country on a full time (37.5 hours per week) permanent basis.

The Role

You will be the backbone of our employability programmes. This isn’t just about filing; it’s about providing the essential administrative and operational support that allows our local teams to change lives. You will work collaboratively with various stakeholders - from local authorities to parents and carers - ensuring our program runs effectively and stays compliant.

What will your day-to-day look like?

• Operational Oversight: Managing administrative tasks for Access to Work claims and maintaining accurate data within learner management systems.
• Compliance & Finance: Monitoring debt, processing invoices, and ensuring all regulatory and local authority information is up to date.
• Team Support: Assisting the Education Centre Manager and wider team with meeting coordination, document archiving, and adhering to critical deadlines such as EHCP reviews.
• Communication: Acting as a professional point of contact for stakeholders, parents, and carers.

What You’ll Bring

We are looking for someone who is brave, kind, and positive. To succeed in this role, you will need:

• Strong Foundations: Excellent organisational, record-keeping, and communication skills.
• Tech Savviness: Proficiency in Office 365 and an ability to quickly learn new IT systems.
• Initiative: The ability to work independently, manage your own workload, and meet tight deadlines.
• Experience: Ideally, you have provided administrative support within an educational or similar setting.
• Attitude: A genuine enthusiasm for supporting young people with SEND.

Why Join Mencap?

We value diversity and intentionally plan for the success of our colleagues. We are a Disability Confident Leader and welcome applications from everyone—come as you are!

Ready to help us build a more inclusive future?

Note: This role is subject to an enhanced DBS check and satisfactory references.

This vacancy closes Thursday 15th October

Job ID: 36982