Supported Housing Officer

Housing Diversity Network; Macclesfield, Congleton; Remote; GBP 28,000 - 34,000; Full time

Benefits offered by this job

35 days annual leave

Company pension with 10% employer

Career development & training

Job summary

Plus Dane is recruiting a Supported Housing Officer to manage an on-site 10-bed supported accommodation in Macclesfield/Congleton, ensuring safety and high-quality support for residents.

You’ll provide housing management, support planning, record-keeping, and liaison with partners to promote independence and a positive community environment.

Qualifications

• Qualifications demonstrating sound literacy and numeracy (e.g., GCSE English & Maths A-C or equivalent).
• Experience working with vulnerable people in supported housing.
• Strong communication, administration, and problem-solving skills.
• Ability to work independently and as part of a team.
• Computer literacy and attention to confidentiality.
• A positive, flexible, and person-centred approach.
• Be able to commute to Macclesfield and Congleton.

Responsibilities

• Providing onsite management and supervision of the scheme, including security, maintenance, health and safety, and cleanliness.
• Supporting vulnerable people to make informed choices and move towards independence.
• Implementing and reviewing support plans with clear outcomes.
• Ensuring accurate records and comprehensive inductions for all customers.
• Taking prompt action on tenancy issues and anti-social behaviour.
• Promoting service user participation and positive community relationships.
• Liaising with internal teams and external agencies to maximise support for residents.
• Ensuring compliance with all policies, procedures, and health & safety standards.

Skills

Communication skills

Administration

Problem solving

Teamwork

Confidentiality

Independent working

Driving licence

Education

GCSE English & Maths A-C

Tools

Microsoft Office

Job description

Do you want to make a real difference in people's lives? Join us as a Supported Housing Officer, based on site in Macclesfield or Congleton, and help people experiencing tenancy breakdown take positive steps towards stability, a place to call home, and the support they need to move forward.

Who we are:

Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.

Working with our customers really does change people's lives and if you want to make a difference Plus Dane is the place to be!

We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.

About the Role:

As a Supported Housing Officer, you'll provide housing management and support services to customers experiencing homelessness in a supported environment. You'll help residents gain the stability they need to progress toward independent or more suitable accommodation, while ensuring the scheme is safe, secure, and well-managed.

This role is based on site at our 10 bedded supported accommodation in Macclesfield or Congleton, Cheshire.

Key responsibilities include:

• Providing onsite management and supervision of the scheme, including security, maintenance, health and safety, and cleanliness
• Supporting vulnerable people to make informed choices and move towards independence
• Implementing and reviewing support plans with clear outcomes
• Ensuring accurate records and comprehensive inductions for all customers
• Taking prompt action on tenancy issues and anti-social behaviour
• Promoting service user participation and positive community relationships
• Liaising with internal teams and external agencies to maximise support for residents
• Ensuring compliance with all policies, procedures, and health & safety standards

What You'll Bring

• Qualifications demonstrating sound literacy and numeracy (e.g., GCSE English & Maths A-C or equivalent)
• Experience working with vulnerable people in supported housing
• Strong communication, administration, and problem-solving skills
• Ability to work independently and as part of a team
• Computer literacy and attention to confidentiality
• A positive, flexible, and person-centred approach
• Be able to commute to Macclesfield and Congleton

Due to the nature of this role, you will need a valid UK driving licence.

What you'll get in return:

This is a permanent role working 35 hours per week. Your main base will be Macclesfield or Congleton, Cheshire.

You'll be generously rewarded with a competitive salary and a great benefits package, including 35 days' annual leave, plus bank holidays. This includes a 3-day Christmas closedown between Christmas and New Year and you have the option to buy up to 5 extra days annually.

You'll also benefit from a company pension scheme where we contribute 10%, and colleagues can contribute anything from 3% upwards. We're committed to our people's wellbeing supported by an excellent management team, wellbeing champions, and mental health first aiders.

We actively encourage personal development, with plenty of opportunities to progress your career and access ongoing training, including formal qualifications.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff to share this commitment. This role is subject to an enhanced DBS check.

If you need any adjustments to apply or attend an interview, please let us know.

Job Summary

• Location: Cheshire
• Organization: plus dane housing
• Job Type: Permanent
• Salary: £30,557 + £1,100 car allowance per year
• Closing Date: 25/10/2026
• Reference ID: 37247