Floating Support Advisor

HQN Ltd; Congleton; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

35 days leave

Company pension

Wellbeing support

Training opportunities

Job summary

Plus Dane is recruiting a Floating Support Advisor to deliver person-centred support to vulnerable people, helping them live independently and sustain their tenancies across Cheshire, including Congleton.

You will assess needs, develop tailored support plans, work with partner agencies and maintain accurate records. A full UK driving licence and access to a vehicle are essential, with NVQ Level 2–4 in Social Care or equivalent and strong organisational and communication skills.

Qualifications

• Experience in supported housing or similar settings.
• Experience partnering with external agencies.
• Strong organisation and ability to manage priorities.
• Ability to maintain clear written records and documentation.
• Good IT skills and confidence with systems.
• Strong communication and customer-focused approach.
• Full UK driving licence with access to a vehicle.
• NVQ Level 2–4 in Social Care or relevant qualification.

Responsibilities

• Managing referrals, completing assessments, and signing up new clients.
• Developing and delivering individual support plans tailored to customer needs.
• Supporting customers to build independence and reduce reliance on services.
• Working with external agencies to improve outcomes and prevent homelessness.
• Reviewing support plans and ensuring services meet expectations.
• Maintaining accurate records and managing case documentation.
• Contributing to service development and improvement activities.
• Acting as a key contact for colleagues regarding external services.

Skills

Supported housing

Partnership working

Organisational skills

Record keeping

IT skills

Communication

Driving licence

Social care qualification

Independence support

Data reporting

Education

NVQ Level 2–4 in Social Care or relevant qualification

Tools

IT systems

Job description

Are you passionate about supporting people to live independently and thrive? This is a great opportunity to make a real difference to vulnerable customers across our communities in Cheshire.

Who we are:

Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.

Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be!

We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.

About the Role:

As a Floating Support Advisor, you’ll deliver high-quality, person-centred support to vulnerable people, helping them to build independence and sustain their tenancies.

Working across Cheshire, you’ll assess customer needs, develop tailored support plans, and work closely with partner agencies to ensure customers can access the right services at the right time.

Key responsibilities include:

• Managing referrals, completing assessments, and signing up new clients
• Developing and delivering individual support plans tailored to customer needs
• Supporting customers to build independence and reduce reliance on services
• Working in partnership with external agencies to improve outcomes and prevent homelessness
• Reviewing support plans and ensuring services meet customer and stakeholder expectations
• Maintaining accurate records and managing case documentation
• Contributing to service development, improvement activity, and raising the profile of the service
• Acting as a key point of contact for colleagues regarding external support services

What You’ll Bring

You’ll bring experience of supporting vulnerable individuals, along with a proactive and compassionate approach to helping customers achieve positive outcomes.

• Experience within supported housing or a similar support-based environment
• Experience working in partnership with external agencies
• Strong organisational skills and ability to manage competing priorities
• Ability to maintain accurate records and produce clear written documentation
• Good IT skills and confidence using systems
• Strong communication skills and a customer-focused approach
• Full UK driving licence and access to a vehicle
• NVQ Level 2–4 in Social Care or relevant qualification
• Experience supporting individuals to develop independence and move away from dependency
• Experience of working with performance data or producing reports

You’ll also demonstrate high levels of integrity, accountability, and a commitment to delivering excellent services for customers.

What you’ll get in return:

This is a permanent role working 35 hours per week. You will be based in Congleton & work across various locations in Cheshire.

You’ll be generously rewarded with a competitive salary and a great benefits package, including 35 days’ annual leave, plus bank holidays. This includes a 3-day Christmas closedown between Christmas and New Year and you have the option to buy up to 5 extra days annually.

You’ll also benefit from a company pension scheme where we contribute 10%, and colleagues can contribute anything from 3% upwards. We’re committed to our people’s wellbeing supported by an excellent management team, wellbeing champions, and mental health first aiders.

We actively encourage personal development, with plenty of opportunities to progress your career and access ongoing training, including formal qualifications.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff to share this commitment. This role is subject to an enhanced DBS check.

If you need any adjustments to apply or attend an interview, please let us know.

If you’re passionate about supporting people to live independently and want to play a key role in strengthening our communities, we’d love to hear from you.