Housing Officer

Southway Housing Trust; Manchester; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Contributory pension

25 days annual leave (increasing to 30

35-hour working week

Competitive salary

Job summary

Southway Housing Trust in Didsbury, Manchester is recruiting an Housing Officer within the Housing Management and Support team to manage tenancies across a small patch in South Manchester.

The role involves allocating homes, advising on housing options, supporting residents to sustain tenancies, and working with partners to keep estates safe and well maintained.

Qualifications

• Strong communication skills to interact directly with residents in a clear, respectful and professional way.
• Calm under pressure with confidence handling sensitive or challenging conversations.
• Team player with a collaborative approach and willingness to learn and deliver excellent services.

Responsibilities

• Allocate homes, change tenancies, and advise on housing options.
• Work with residents to help sustain tenancies.
• Respond to issues around property and garden condition.
• Manage tenancies, estates and communities through partnership working.
• Respond to safeguarding, domestic abuse and anti-social behaviour using a person-centred approach.

Job description

If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

Location

Location: Didsbury, Manchester

Salary

Salary £32,508

Contract & Hours

Full time (35 hours per week)

Fixed Term (Maternity Cover 6 months)

Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive.

The Role

We have an exciting opportunity to join our Housing Management and Support team as a Housing Officer.

Responsibilities

We believe good housing services are visible, responsive, and rooted in local communities - and our Housing Officers are central to making that happen. The right candidate will be responsible for managing tenancies across a small patch in a sought-after area of South Manchester. This includes:

• Allocating homes, changing of tenancies, and giving advice about housing options
• Working closely with residents to help them sustain their tenancies
• Responding to issues around property and garden condition
• Managing tenancies, estates and communities through effective partnership working
• Responding to safeguarding, domestic abuse and anti-social behaviour reports using a person-centered approach

This is a varied and rewarding role where no two days are the same. The right candidate will be somebody who is organised, practical and confident balancing a busy workload and meeting service deadlines.

We are looking for somebody who is confident using digital systems, values accurate record keeping, and understands the importance of handling information responsibly. Attention to detail and accurate records are essential to good customer outcomes, complaints handling, and audit requirements, as well as ensuring that the decisions we make are fair, consistent, and well-evidenced.

You will carry out home visits across our neighbourhoods - including busier areas - and therefore, will need to be confident working independently in the community and following safe working practices. The role combines office-based work with regular home visits and inspections, so you should be comfortable being active during the working day and undertaking the light practical tasks associated with visits, sign-ups, and estate work.

This, combined with smaller neighbourhood patches, approximately five hundred homes, family homes rather than high-rise buildings, and heavy investment in our communities ensures that this role goes beyond reactive case work. Instead, you will have the opportunity to work and build meaningful relationships with residents, colleagues and partner agencies to resolve issues early, prevent escalation, and support stronger, safer communities.

About You

We are looking for someone with strong communication skills who can work directly with residents in a clear, respectful, and professional way. You will be calm under pressure and confident having sensitive or challenging conversations, knowing when to listen and when to act.

You will be a team player who understands that good housing management relies on collaboration. While experience in housing, neighbourhood services, or customer-facing roles would be an advantage, it is not essential. What matters most is your approach to people, your willingness to learn, and your commitment to delivering excellent services to our customers and communities. We provide

comprehensive induction and ongoing training to support your development and help you thrive in the role.

In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive.

Closing date: Friday 9 October 2026

Interview date: Monday 19 October 2026

For an informal discussion, please contact Freya Blaney or Lee Isherwood on (phone number removed) or email or

We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.

All applicants who have a disability or are ex-Armed Forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and let us know about any special arrangements you would like us to make if you are invited in for an interview.

We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.

All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview