Housing Administrator

Leisure (Operations); City of Edinburgh; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension with matched contributions

Bonus scheme for colleagues

36 days holiday (including bank hols)

Healthcare cashback plan

Wellbeing support

Gym membership

Life Assurance

Job summary

Leisure (Operations) in Edinburgh is seeking a Community Housing Coordinator to deliver high-quality administration and business support across Homes Plus teams, ensuring customers receive an efficient and responsive service.

In this varied role you will handle tenancy changes, mutual exchanges, permissions, landlord references and tenancy administration, while supporting lettings, void management and contract coordination.

Qualifications

• Experience in administrative, coordination or business support roles.
• Ability to manage multiple tasks and priorities in a busy environment.
• Experience maintaining accurate records in databases or case management systems.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
• Experience handling customer enquiries and supporting operational teams.

Responsibilities

• Provide high-quality admin and business support across Homes Plus teams.
• Assist with tenancy changes, mutual exchanges, permissions and references.
• Support lettings, void management, tenancy terminations and creation.
• Maintain accurate records across key systems and manage alerts/case updates.
• Support tenancy enforcement administration and coordinate access for contractors.
• Raise purchase orders, process invoices and handle payment enquiries.

Skills

Administrative experience

Multitasking

Record keeping

Customer service

Communication

Tools

Microsoft Office

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do. We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other. Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As a Community Housing Coordinator, you'll provide a high-quality administration and business support service across our Homes Plus teams, helping to ensure customers receive an efficient and responsive service.

In this varied role, you'll support a range of housing management activities including tenancy changes, mutual exchanges, permissions, landlord references, aids and adaptations, managing agent contracts and tenancy administration.

You’ll also assist with lettings and marketing processes, including void management activities, tenancy terminations and tenancy creation.

You’ll be responsible for maintaining accurate records across key systems, managing alerts and case updates, supporting tenancy enforcement administration and helping to coordinate access for contractors to meet business-critical compliance requirements.

You’ll also provide financial administration support through raising purchase orders, processing invoices, managing payment enquiries and handling council tax queries.

A key part of the role will involve responding to enquiries from customers and colleagues via telephone, email, face-to-face contact and written correspondence.

You’ll ensure information is accurately recorded, systems remain up to date and customer issues, including complaints, are resolved promptly and effectively.

Essential Criteria

• Experience working in an administrative, coordination or business support role.
• Demonstrable experience managing multiple tasks and priorities within a busy environment.
• Experience maintaining accurate records and updating databases or case management systems.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook and Teams.
• Experience handling customer enquiries and providing administrative support to operational teams.

More about you

You’re an organised and proactive individual who enjoys keeping processes running smoothly and taking ownership of your workload.

You'll have a positive, can-do attitude and the ability to identify what needs to be done before being asked.

You’ll be comfortable working independently whilst also supporting colleagues across a wider team.

A strong attention to detail, commitment to excellent customer service and ability to manage sensitive information accurately are essential.

Experience within social housing and knowledge of housing management systems would be advantageous, although not essential.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

You’ll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 36 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence