Housing Officer

Housing Diversity Network; Rawtenstall; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Car user allowance

Training provided

25 days' holiday

Job summary

Care Housing Association in the north of England is seeking a Housing Officer to join the Operations Team. You will manage a patch of tenancies, deliver high quality housing management, and work with tenants, colleagues and external agencies to ensure excellent service.

The role involves travel across the patch, some desk-based tasks, and close collaboration with assets, finance and development teams. Training is provided and a hybrid working model is in place.

Qualifications

• Experience of housing management or similar role (min 1 year)
• Good written and verbal communication skills; IT literate
• Full driving licence and access to a vehicle

Responsibilities

• Manage a patch of tenancies across the full tenancy lifecycle (sign-ups to voids)
• Respond to tenant enquiries promptly and in line with policies
• Carry out regular property inspections and ensure properties are well maintained
• Work with tenants and partner agencies to resolve housing issues including antisocial behaviour
• Support tenants with housing-related financial matters including housing benefit applications
• Monitor rent accounts and coordinate repairs with the team

Skills

Strong communication

Interpersonal skills

Customer service

Record-keeping

Organisational skills

Education

Housing-related qualification

Tools

ActiveH

Job description

Care Housing Association (Care) is a non-profit Community Benefit Society providing specialised supported housing to over 500 individuals with support needs in the north of England. We are seeking a Housing Officer to join the Operations Team.

We are a small team based in Rossendale, Lancashire, but we’re growing and our properties are located across the north of England. We are looking to appoint a versatile new team member, who can work well with our tenants, colleagues and key stakeholders to deliver the level of service Care are known for.

Care is a great place to work, providing agile and flexible working options, and a strong values-driven approach. We are particularly keen to hear from people with experience of working in supported housing or wider housing management roles.

Terms:

• 35 hours per week
• Travel expenses at 55p per mile plus £3,000 annual essential car user allowance
• Training provided
• 25 days’ holiday per year (plus bank holidays and your birthday), increasing with length of service, with option to purchase additional days
• Enhanced parental leave and pay

Purpose of the Job:

To deliver a high-quality housing management service across a designated patch of supported housing properties, ensuring excellent customer service, effective tenancy management, and strong partnership working with tenants, colleagues, and external agencies.

We are looking for a flexible individual to complete varied housing management tasks on behalf of the Association. The role will involve a mix of work visiting supported tenants and properties as well as desk-based tasks. Some experience in a similar role is essential but training will be given.

Each Housing Officer manages a patch of tenancies, covering everything from signs ups to void management including housing benefit claims, repairs reporting, rent accounting and ASB management. This will include significant travel but means no two days are the same. Housing Officers will work with the Tenant Engagement Officer as well as colleagues in assets, finance and development teams. They are managed by a Senior Housing Officer and the Head of Operations/Deputy CEO leads the team. Housing Officers are expected to ensure effective working relationships with tenants, colleagues, external care and support agencies and local authorities, and to contribute to the maintenance and development of the Association’s values, culture and ethos.

Main Tasks

• Manage a patch of tenancies, covering the full tenancy lifecycle including sign-ups, voids, rent accounts and tenancy sustainment.
• Act as a key point of contact for tenants, responding to enquiries promptly and in line with policies and procedures.
• Carry out regular property inspections (minimum quarterly) and ensure properties are well maintained.
• Work with tenants and partner agencies to resolve housing issues, including addressing tenancy breaches and antisocial behaviour.
• Support tenants with housing-related financial matters including housing benefit applications and ongoing claims.
• Monitor rent accounts, void performance and tenant recharges, taking appropriate action where required.
• Work closely with the repairs team to ensure repairs are reported effectively and completed in a timely manner.
• Liaise with development colleagues to support smooth handover of new schemes.
• Maintain accurate and up-to-date tenant records, including risks and support needs.
• Record key communications with tenants, representatives and support workers.
• Work collaboratively with internal teams (operations, assets, finance, development) and external stakeholders to deliver coordinated services.
• Support tenant engagement activity in partnership with the Tenant Engagement Officer.
• Deliver a high standard of customer service and contribute to high levels of tenant satisfaction.
• Promote the aims, objectives and positive reputation of the Association.
• Participate in performance reviews, training, and development activities.
• Work flexibly, including occasional out-of-hours working where required.
• Carry out any other duties reasonably required.

This job description is not exhaustive. In view of changing demands, legislation and regulations, duties may be reviewed and revised where reasonably necessary.

Person Specification

Personal Attributes:

• Strong communication and interpersonal skills, with the ability to engage effectively with a range of stakeholders
• Ability to manage a varied workload and prioritise competing demands
• Self-motivated, proactive and able to use initiative and make decisions
• Commitment to excellent customer service and tenant involvement
• Ability to build and maintain effective working relationships
• Flexible and adaptable approach to work
• Values-driven with a commitment to the Association’s ethos
• Good organisational and record-keeping skills
• Full driving licence and access to a vehicle
• Commitment to equal opportunities

Knowledge / Skills Essential / Desirable

• Experience of housing management or similar role (minimum 1 year) E Good written and verbal communication skills E IT literate E Good organisational skills E Good numeracy skills and ability to interpret rent accounts E A housing-related qualification D Experience of supported housing D Experience working with people with learning disabilities and/or autistic people D Experience of managing anti-social behaviour D Knowledge of housing benefit D Experience of using housing management systems (e.g. ActiveH) D

Successful candidates must be able to provide a successful enhanced DBS check and hold a full and valid driving license

We especially welcome applicants who identify as an ethnic minority and/or as having a disability.

Job Summary

• Location Rawtenstall, Lancashire (hybrid)
• Organization Care Houisng Association
• Job Type
• Closing Date 19/10/2026
• Reference ID 37226
• Documents