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Humbercare Ltd; Hull and East Yorkshire; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

NVQ levels 2-5 training

Pension scheme

Private health scheme

Employee assistance programme

Travel expenses

Sick pay after 2 years

Career progression

Family friendly environment

Job summary

Humbercare Ltd in Hull seeks a Housing Support Officer to assist customers at Westbourne House, delivering housing-based support and signposting services. The role is part-time (20 hours per week) with evenings/weekends on a rolling rota and on-site work at Westbourne House.

Key duties include developing support plans, crisis intervention, and coordination with statutory and voluntary services to achieve successful outcomes for residents.

Qualifications

• Educated to Level 2 Diploma or equivalent.
• Experience in social care or similar environment.
• Knowledge of person-centred, strengths-based approaches.

Responsibilities

• Deliver housing related support to prevent homelessness and enable independent living.
• Engage weekly with customers to secure and maintain housing.
• Co-provide support plans and risk management for positive outcomes.
• Collaborate with local agencies and signpost services as needed.
• Support health and wellbeing and promote healthy relationships.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Team working

Time management

Education

Level 2 Diploma or equivalent

Job description

We are currently seeking skilled and experienced Housing Support Officers to join our team. In this role, you will be responsible for providing advice and support to customers housed within Westbourne House.

Contract: Part time, 20 hours per week.

Hours may vary across a rolling rota to include some evenings and weekends.

Location: Westbourne House

Key Responsibilities

• To deliver an accommodation based, housing related support service which will support customers to immediately prevent or resolve homelessness and enable them to develop sufficient, independent living skills in order to move-on, sustain a tenancy and live fulfilling lives.
• To engage with customers on a weekly basis to support individuals to secure, maintain and achieve independent living in the community.
• The co-provision of support plans, risk management plans, crisis intervention and engagement with customers in order to deliver positive outcomes in a service that offers involvement and empowerment for customers.
• To work in partnership with all local relevant statutory and voluntary agencies as required whilst delivering support to customers signposting to services where necessary. Working in a timely and coordinated way, being aware of services available and when and how to harness them.
• To support individuals to improve and maintain physical and mental health and wellbeing and healthy lifestyles.
• To support individuals to establish, maintain and enhance healthy relationships with family and friends and community, through social and meaningful activities, education, training promoting self-identity of risks, strengths, and needs.
• To provide a high-quality service; ensuring outstanding customer service and service delivery by acting as an ambassador for Humbercare and point of contact for customers. Engaging with customers to design services that work for them and utilising resources within the local area to make a real, quality difference to peoples' lives.

Essential Requirements

• Educated to Level 2 Diploma or equivalent.
• Experience of working in a social care or similar environment.
• Knowledge of Psychologically Informed Environments and Trauma Informed Care Principles and Practice.
• Knowledge of statutory and voluntary support agencies
• Working knowledge of person-centred, strengths-based approaches to support and care planning.
• Experience of working with others to achieve successful outcomes.
• Excellent communication, interpersonal and problem-solving skills.
• Team working experience, working cooperatively with colleagues in complex, pressurised situations.
• Excellent organisational and time management skills and the ability to effectively manage a caseload.

Desirable Requirements

• Willing to work towards a recognised housing/care/support qualification.

Salary - £13,520.00 per annum

Benefits

• An extensive specialised training programme including NVQ levels 2-5
• An attractive pension scheme and annual leave entitlement
• Membership to a private health scheme
• An Employee Assistance Programme providing confidential counselling support and free legal and health advice
• Essential travel expenses
• Company sick pay following completion of 2 years' service
• Succession planning within the organisation so employees have opportunity to progress
• A family friendly environment

Proud member of the Disability Confident employer scheme

About Disability Confident: Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Closing date for applications: 12:00pm on Tuesday 1st September 2026.