Supported Housing Officer

CIH International Housing Group; Harlow; On-site; GBP 34,000 - 36,000; Full time

Job summary

CIH International Housing Group is seeking an experienced Housing Officer in Harlow on a temporary basis. You will manage a patch of properties, build strong resident relationships, and ensure estates are safe and well-maintained in line with housing standards.

Responsibilities include handling tenancy issues, ASB, safeguarding, and coordinating with repairs teams. A strong focus on documentation and inter-team collaboration will be essential.

Qualifications

• Experience as Housing Officer or similar housing management role.
• Knowledge of tenancy management, ASB, safeguarding and housing legislation.
• Excellent communication and customer service skills.
• Ability to prioritise a busy workload and work independently.

Responsibilities

• Manage a portfolio of residential properties and provide housing management services.
• Build relationships with residents and be their first point of contact.
• Investigate tenancy issues, including ASB, complaints and safeguarding concerns.
• Carry out estate inspections and maintain communal areas to a high standard.
• Coordinate with repairs teams, contractors and managing agents to resolve issues.
• Maintain records and up-to-date case management systems.
• Collaborate with internal teams and external partners to improve resident satisfaction.

Skills

Tenancy management

ASB

Safeguarding

Housing legislation

Communication

Customer service

Problem-solving

Microsoft Office

Housing management systems

Tools

Housing management systems

Microsoft Office

Job description

Housing Officer

Location: CM17 0Y - Harlow

Pay Rate: £18.76 per hour

Hours: Monday to Friday, 9:00 AM - 5:00 PM (35 hours per week)

Housing Officer - Temporary Opportunity

We are currently recruiting for an experienced Housing Officer to join a well-established housing organisation based in CM14. This is an excellent opportunity for someone who is passionate about delivering high-quality housing management services and improving the lives of residents.

As a Housing Officer, you will be responsible for managing a designated patch of properties, building positive relationships with residents, and ensuring estates are safe, well-maintained, and compliant with housing standards.

Key Responsibilities

• Manage a portfolio of residential properties and provide an excellent housing management service.
• Build strong relationships with residents and act as their first point of contact.
• Investigate and resolve tenancy-related issues, including anti-social behaviour (ASB), complaints, and safeguarding concerns.
• Carry out regular estate inspections and ensure communal areas are maintained to a high standard.
• Work closely with repairs, maintenance teams, contractors, and managing agents to resolve issues promptly.
• Monitor repairs and maintenance performance to ensure excellent customer service.Support residents by providing advice and guidance on tenancy matters.
• Manage service charges and communicate effectively with residents regarding housing services.
• Ensure accurate record keeping and maintain up-to-date case management systems.
• Work collaboratively with internal teams and external partners to improve resident satisfaction.

Essential Requirements

• Previous experience working as a Housing Officer, Neighbourhood Officer, Tenancy Officer, or in a similar housing management role.
• Strong knowledge of tenancy management, ASB, safeguarding, and housing legislation.
• Excellent communication, customer service, and problem-solving skills.
• Experience managing a housing patch and working with diverse communities.
• Ability to prioritise a busy workload and work independently.
• Good IT skills, including Microsoft Office and housing management systems.

What's on Offer

• Competitive pay rate of £18.76 per hour.
• Monday to Friday working hours (9:00 AM - 5:00 PM).
• Opportunity to work with a respected housing provider.
• Supportive team environment.
• Immediate start available, subject to compliance.