Housing Officer

CIH International Housing Group; Hemel Hempstead; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

33 days annual leave (including Bank/H

Annual performance-related salarybonus

Monthly attendance bonus

Blue Light Card membership

On-site gym access

Competitive pension scheme

Ongoing learning and development

Job summary

Hightown Housing Association is seeking an experienced Housing Officer on a fixed-term maternity cover in Hemel Hempstead. You will manage a portfolio of tenancies, address tenancy breaches and arrears, and work with partners to sustain tenancies and thriving communities.

The role requires knowledge of landlord and tenant law, strong communication and organisational skills, and the ability to prioritise a varied workload.

Qualifications

• Previous experience in housing management.
• Knowledge of landlord and tenant law and housing-related legislation.
• Strong communication and relationship-building skills.
• Ability to manage a varied workload and make decisions independently.
• Experience of managing housing processes and systems.
• Proactive and solution-focused approach.
• Excellent organisational skills and attention to detail.
• Commitment to providing high-quality services and putting customers first.
• A full UK driving licence and access to a vehicle are essential for this role.

Responsibilities

• Managing a portfolio of tenancies from sign-up through to tenancy reviews.
• Dealing with tenancy breaches and taking appropriate action.
• Working with the Income Recovery team to address rent arrears and support customers.
• Responding to and resolving customer enquiries and complaints in a timely and professional manner.
• Managing cases involving Anti-Social Behaviour and other tenancy-related issues.
• Working with colleagues to ensure communities and properties are well maintained.
• Supporting resident engagement and ensuring customers have opportunities to influence services.
• Building effective partnerships with local authorities and external agencies.
• Acting as a specialist lead in an area of housing management, providing guidance and support to colleagues.

Skills

Housing management

Landlord and tenant law

Communication

Organisational skills

Time management

Housing processes

Proactive approach

Customer service

Driving licence

Job description

Housing Officer (Fixed-Term Maternity Cover)

Salary: £41,349 per annum

Location: Hemel Hempstead, Hertfordshire

Hours: 35 hours per week, Monday to Friday, 9:00am to 5:00pm

Contract: Fixed-Term Contract (November 2026 to November 2027)

Make a Difference in Housing

At Hightown Housing Association, we believe everyone deserves a safe, secure home and the support they need to thrive. As a charitable housing association managing more than 9,000 homes across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire, we are committed to providing excellent housing and support services to our customers.

We are looking for an experienced and customer-focused Housing Officer to join our Housing team on a fixed-term maternity cover contract. This is a fantastic opportunity to play a key role in delivering outstanding housing management services while positively impacting the lives of our customers.

About the Role

As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service.

You will work closely with customers, colleagues and external partners to sustain tenancies, resolve issues, maintain thriving communities and ensure excellent service delivery across your portfolio.

Key responsibilities include:

• Managing a portfolio of tenancies from sign-up through to tenancy reviews and ongoing tenancy management.
• Dealing with tenancy breaches and taking appropriate action where required.
• Working closely with the Income Recovery team to address rent arrears and support customers in maintaining their tenancies.
• Responding to and resolving customer enquiries and complaints in a timely and professional manner.
• Managing cases involving Anti-Social Behaviour and other tenancy-related issues.
• Working with colleagues to ensure communities and properties are well maintained.
• Supporting resident engagement and ensuring customers have opportunities to influence services.
• Building effective partnerships with local authorities and external agencies.
• Acting as a specialist lead in an area of housing management, providing guidance and support to colleagues.

About You

We are looking for someone who is passionate about delivering excellent customer service and achieving positive outcomes for customers.

You will have:

• Previous experience in housing management.
• Knowledge of landlord and tenant law and housing-related legislation.
• Strong communication and relationship-building skills.
• The ability to manage a varied workload and make sound decisions independently.
• Experience of managing housing processes and systems.
• A proactive and solution-focused approach.
• Excellent organisational skills and attention to detail.
• A commitment to providing high-quality services and putting customers first.

A full UK driving licence and access to a vehicle are essential for this role.

What We Offer

In return for your dedication and expertise, we offer an excellent benefits package including:

• 33 days annual leave (including Bank Holidays), increasing with service
• Annual performance-related salary bonus
• Monthly attendance bonus
• Blue Light Card membership
• On-site gym access
• Competitive pension scheme
• Ongoing learning and development opportunities

Please note: This role is subject to an enhanced DBS check.

We shortlist on an ongoing basis and may close the advert early.