Housing Officer

Niyaa People Ltd; Cambridge; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Niyaa People Ltd is recruiting on behalf of a well-established housing association in Cambridgeshire for a Housing Officer role. You will take ownership of tenancy matters, including rent and income collection, anti-social behaviour, and resident support, with a visible local presence.

The role requires experience in generic housing management and strong communication skills. You will work in a hybrid structure with some desk-based tasks and travel across Cambridgeshire as needed.

Qualifications

• Proven experience as Housing Officer within a housing association.
• Strong knowledge of generic housing management and tenancy issues.
• Experience managing rent arrears and income collection.
• Experience handling anti-social behaviour cases.
• Excellent communication and customer service skills.

Responsibilities

• Manage a designated housing patch of properties.
• Deliver a proactive generic housing management service.
• Manage tenancy matters from enquiry to resolution.
• Monitor and manage rent arrears and income collection.
• Investigate and manage anti-social behaviour cases.
• Visit residents and provide support and advice.
• Maintain a visible presence in the local community.
• Identify tenancy breaches and take appropriate action.
• Collaborate with internal teams and external agencies.
• Maintain records and complete housing management administration.
• Prioritise a varied caseload and urgent matters.
• Build positive relationships with residents and promote sustainable tenancies.
• Attend meetings, inspections and other appointments in Cambridgeshire.

Skills

Generic housing management

Rent arrears management

Anti-social behaviour handling

Communication skills

Organisational skills

Customer service

Job description

We are currently recruiting on behalf of our client, a well-established housing association committed to providing high-quality, customer-focused housing management services across Cambridgeshire.

This is a varied, customer-facing role where you will take ownership of a broad range of tenancy matters, including tenancy management, rent and income collection, anti-social behaviour and resident support.

You will be expected to maintain a visible presence within the local community and work closely with residents to resolve issues effectively.

Key Responsibilities of a Housing Officer

• Manage a designated housing patch of properties.
• Deliver a comprehensive and proactive generic housing management service.
• Manage tenancy matters from initial enquiry through to resolution.
• Monitor and manage rent arrears and income collection.
• Investigate and manage anti-social behaviour cases.
• Visit residents in their homes and provide appropriate support and advice.
• Maintain a visible presence across the local community.
• Identify tenancy breaches and take appropriate action in line with policies and procedures.
• Work collaboratively with internal teams and external agencies where required.
• Maintain accurate records and complete all associated housing management administration.
• Manage a varied caseload effectively, prioritising urgent and complex matters.
• Build positive relationships with residents and promote sustainable tenancies.
• Attend meetings, inspections and other appointments across the Cambridgeshire area.

About You

• Previous experience working as a Housing Officer within a housing association.
• Strong knowledge and practical experience of generic housing management.
• Experience managing rent arrears and income collection.
• Experience handling anti-social behaviour cases.
• Good knowledge of tenancy management and relevant housing legislation.
• Experience managing a substantial housing patch and a varied caseload.
• Excellent communication and customer service skills.
• The confidence to deal with challenging situations and difficult conversations.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive, solutions-focused approach to housing management.
• The ability to work independently while contributing effectively to a wider team.
• The ability and willingness to travel regularly throughout Cambridgeshire.

Working Arrangements

The role offers a degree of hybrid working, with some desk-based duties able to be completed remotely. However, due to the customer-facing nature of the position, you will be expected to work within the local patch and/or office for approximately three to four days per week, depending on operational requirements.