Housing Officer

Oscar Underhill Recruitment Solutions Ltd; Harrow; On-site; GBP 24,000 - 35,000; Full time

Job summary

Oscar Underhill Recruitment Solutions Ltd is assisting a well-established UK housing provider to recruit a Housing Officer for Harrow. The interim role covers Harrow, Brent, Haringey and Enfield with a 37.5-hour week and a Monday–Friday pattern.

You will manage a patch of supported living properties, deliver tenancy management, monitor arrears, handle ASB, coordinate repairs, support tenants, safeguard vulnerable customers, and work with local partners to improve neighbourhood outcomes.

Qualifications

• Experience in tenancy management and arrears recovery.
• Experience handling ASB and estate management.
• Strong customer service and negotiation skills.
• Ability to use performance data to identify risks.
• Safeguarding vulnerable customers with multi‑agency partners.

Responsibilities

• Manage a patch of supported living properties and ensure safety and compliance.
• Deliver tenancy management, arrears monitoring, lettings, and inspections.
• Handle ASB cases per policy with timely resolution.
• Coordinate repairs inspections and work with maintenance teams.
• Support tenants to sustain tenancies and promote independence.
• Identify vulnerable customers and escalate safeguarding referrals.
• Maximise rental income by managing arrears and service charges.
• Collaborate with authorities, police, and contractors for community outcomes.
• Support voids management and readiness for new tenants.
• Encourage customer involvement and feedback for service improvement.
• Use KPIs and data to identify risks and improve delivery.

Skills

Tenancy management

Arrears recovery

ASB handling

Estate management

Customer service

Safeguarding

Data analysis

Job description

Housing Officer

Location: Harrow (HA1)

Pay Rate: £21.50 per hour PAYE

Contract: Temporary

Hours: 37.5 hours

Working Pattern: Monday – Friday 09:00am - 5:00pm

Are you passionate about delivering excellent housing services?

Are you looking for a rewarding opportunity within Social Housing?

My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until December 2026, with the potential for an extension.

Vacancy Brief

• Role: Housing Officer
• Contract: Interim until December 2026
• Hours: Full time – 37.5 hours per week
• Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield.
• Working Pattern: Monday–Friday, 9am–5pm
• Pay Rate: £21.50 PAYE
• Compliance: Standard DBS required
• Travel: Full UK driving license & access to a vehicle required
• Mileage: Paid at 55p per mile (with business insurance)

Key Responsibilities

• Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant.
• Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections.
• Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution.
• Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion.
• Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities.
• Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi‑agency partners.
• Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals.
• Work collaboratively with internal teams and external partners—local authorities, police, fire service, contractors to ensure positive community outcomes.
• Support voids management by ensuring swift property turnaround and readiness for new tenants.
• Promote customer involvement, gather customer feedback, and support continuous improvement of local services.
• Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery.

Skills & Outcomes of This Role

• Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management.
• Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate.
• Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi‑agency partners.
• Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations.
• Experience working with repairs teams, maintenance operatives and external contractors.
• Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management.
• Ability to analyse patch performance data and contribute to service improvement and community wellbeing.

Housing Officer – Housing Manager – Supported Housing – Supported Living – Tenancy Management – Income Management – Rent Arrears – ASB Officer – Anti‑Social Behaviour – Void Management – Allocations & Lettings – Estate Management – Housing Association – Social Housing – Housing Support – Tenancy Sustainment – Safeguarding – Homelessness – Community Housing – Neighbourhood Officer – Property Management – Repairs & Maintenance – Housing Advice – Asset Management – Housing Coordinator – Local Authority Housing – Customer Service – Vulnerable Adults – Multi‑Agency Working – Compliance – Tenure Management – Service Charges – Housing Benefit – Rent Recovery – Harrow – Brent – Haringey – Enfield