Housing Officer (Compliance)

Bimplus; Norwich; Hybrid; GBP 32,000 - 34,000; Part time

Benefits offered by this job

Flexible hours

Temporary 6-month contract

Job summary

Building Standards & Compliance Authority is seeking a part-time Housing Officer (Compliance) in Norwich to support residents and the housing team. The role focuses on compliance tasks, tenant engagement and administrative duties while maintaining safety standards.

The position is 16 hours per week, spread across 2 or 3 days, with a temporary 6-month term and umbrella rate of £23.93 per hour. A full UK driving licence is required to travel between properties.

Qualifications

• Previous experience in housing management, tenancy management, neighbourhoods or a similar housing role.
• Confident managing a varied caseload.
• Able to work with residents including those with additional support needs.

Responsibilities

• Speak with residents to arrange appointments and property access.
• Support compliance activity, including ensuring EICRs and gas safety checks are conducted.
• Help resolve simple tenancy, property and housing-related queries.
• Keep case notes, appointments and records up to date.
• Work with colleagues, contractors and partner teams to complete actions.
• Provide a helpful and professional service to residents.

Skills

Communication

Organisation

Record keeping

Customer service

Education

Full UK Driving Licence

CIH qualification

Job description

Building Standards & Compliance Authority

Housing Officer (Compliance) - Part Time

A part-time Housing Officer opportunity is available within a busy housing service. This temporary role is expected to run for around 6 months and would suit someone with strong housing management experience who is confident working with tenants, contractors and internal teams.

Location: Norwich Rate: 23.93 (Umbrella)
Hours: 16 hours per week
Contract: Temporary - 6 months minimumFlexible

Working Pattern: Hours can be worked across either 2 or 3 days, depending on the successful candidate's preference. Based on service needs, there is flexibility around how the hours are structured.

Your New Organisation

You will be joining an established housing team that provides support to residents and helps ensure properties remain safe, well-managed and compliant. The role is part-time and offers flexibility around how the weekly hours are worked.

Your New Role

This is a varied part-time role where you will help residents, support the wider housing team and help keep key compliance work moving. This will include supporting with EICRs, gas safety checks, property access, appointments, resident contact and general housing-related follow-up.

Key duties will include:

• Speak with residents to arrange appointments and property access.
• Support compliance activity, including EICRs, gas safety checks and follow-up visits.
• Help resolve simple tenancy, property and housing-related queries.
• Keep case notes, appointments and records up to date.
• Work with colleagues, contractors and partner teams to make sure actions are completed.
• Provide a helpful and professional service to residents.

What You'll Need to Succeed

• Previous experience in housing management, tenancy management, neighbourhoods or a similar housing role.
• Confident managing a varied caseload.
• Experience working with customers, including those with additional support needs.
• Good understanding of tenancy issues, safeguarding and resident engagement.
• Strong communication, organisation and record-keeping skills.
• Full UK Driving Licence.

Desirable:

• Experience supporting compliance work such as EICRs, gas safety, property access, inspections or contractor liaison.
• Knowledge of social housing processes and landlord responsibilities.
• CIH qualification or working towards one.

What You'll Get in Return

• Part-time hours that can fit around other commitments.
• Flexibility to work the 16 hours across either 2 or 3 days.
• Temporary 6-month assignment with a well-established housing team.
• Competitive umbrella rate of 23.93 per hour.
• A varied role where you can use your housing experience without committing to full-time hours.
• Supportive team environment and the chance to make a positive impact for residents.