Support Worker - Complex Care and Mental Health

Optimo Care Group; Rotherham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible Working

Comprehensive Training: OptimoLearning

Career Progression

Supportive Team Environment

Employee Assistance Program

Reward Gateway

Refer-a-Friend £500 scheme

Job summary

Stepping Stones Services in Rotherham is seeking dedicated Support Workers to provide compassionate, person-centred care for individuals with mental health needs and complex care requirements. You will support daily living, emotions, and wellbeing in home settings, following trauma-informed and PBS approaches.

Role involves day and night shifts, 16-48 hours weekly, with opportunities for progression within a growing team.

Qualifications

• Caring and compassionate approach to mental health and complex care.
• Strong communication and emotional awareness.
• Experience in mental health or complex care (desirable).
• Understanding of person-centred and trauma-informed care.
• Ability to work independently and in a team.
• Flexibility to support individuals in and outside the home.

Responsibilities

• Providing mental health support: Offer consistent emotional support, reassurance, and structure to help manage distress, anxiety, and emotional dysregulation
• Supporting independent living: Encourage and assist with daily living skills such as meal preparation, budgeting, personal care, and routines
• Medication support: Administer medication in line with care plans and medication protocols
• Positive behaviour support: Follow PBS strategies and risk management plans to maintain safety and promote wellbeing
• Maintaining a safe home environment: Support the individual to keep their home clean, organised, and accessible
• Community engagement: Encourage and support access to the community, social activities, appointments, and hobbies
• Promoting healthy relationships: Support positive connections with family, professionals, and the wider community
• Supporting outside the home: Accompany the individual to appointments, hospital visits, holidays, or other required outings
• Person-centred care: Respect individual choices, preferences, and dignity at all times
• Reporting and communication: Provide regular updates to the Service Manager and ensure care plans and risk assessments are followed accurately

Skills

Caring approach

Emotional awareness

Strong communication

Mental health experience

Team collaboration

Flexibility

Job description

Are you passionate about making a real difference in people's lives? Do you want a rewarding career where every day is unique? Stepping Stones Services is looking for dedicated Support Workers to join our compassionate team.

About Us

Stepping Stones Services is a trusted and compassionate provider supporting individuals with mental health needs, learning disabilities, autism, physical disabilities, and complex care requirements within their own homes.

About The Role

This role has a strong focus on supporting individuals with both mental health needs and complex care requirements. You may be supporting individuals with Emotionally Unstable Personality Disorder (EUPD), Non-Epileptic Attack Disorder, Psychosis, Schizophrenia, Bipolar Disorder, alongside other complex needs. Your role will involve providing consistent, emotionally attuned support, helping those we support to manage distress, regulate emotions, and maintain their wellbeing in a safe, structured, and compassionate way.

You will work in line with positive behaviour support, trauma informed practice, and person centred care plans to promote stability, independence, and quality of life.

Key Responsibilities

• Providing mental health support: Offer consistent emotional support, reassurance, and structure to help manage distress, anxiety, and emotional dysregulation
• Supporting independent living: Encourage and assist with daily living skills such as meal preparation, budgeting, personal care, and routines
• Medication support: Administer medication in line with care plans and medication protocols
• Positive behaviour support: Follow PBS strategies and risk management plans to maintain safety and promote wellbeing
• Maintaining a safe home environment: Support the individual to keep their home clean, organised, and accessible
• Community engagement: Encourage and support access to the community, social activities, appointments, and hobbies
• Promoting healthy relationships: Support positive connections with family, professionals, and the wider community
• Supporting outside the home: Accompany the individual to appointments, hospital visits, holidays, or other required outings
• Person-centred care: Respect individual choices, preferences, and dignity at all times
• Reporting and communication: Provide regular updates to the Service Manager and ensure care plans and risk assessments are followed accurately

Role Details

• Role Type: Full Time (with Part Time and Bank work available)
• Hours: 16-48 hours per week
• Shift Patterns: Day and Night shifts available
• Location: Rotherham

Desired Skills And Qualifications

• A caring, patient, and compassionate approach, particularly in supporting mental health and complex care needs
• Strong communication and emotional awareness skills
• Experience in mental health or complex care (desirable)
• Understanding of person-centred and trauma-informed care
• Ability to work both independently and as part of a supportive team
• Flexibility to support individuals in and outside of the home

What We Offer

At Stepping Stones Services, we value our team and offer a range of benefits, including:

• Flexible Working
• Comprehensive Training: Optimo learning academy - Ongoing training and development to help you grow within the role and the company.
• Career Progression: Opportunities for career advancement within our growing organisation.
• Supportive Team Environment: A friendly and supportive team committed to delivering the highest standard of care.
• Employee Assistance Program: Everyone receives the health assured EAP, ensuring professional support is always available for whatever life throws at you, because your wellbeing matters.
• Reward Gateway - Whether it is giving thanks to colleagues, celebrating meaningful anniversaries, or saving money on your day-to-day spending, our reward and recognition platform provides you with access to a wide range of non-salary benefits and genuine shopping discounts.
• £500 Refer-a-Friend Scheme: Receive a £250 bonus when you refer someone who successfully joins the team and a further £250 when they complete their probation.

If you have a passion for supporting others and want to be part of a team that truly makes a difference, we would love to hear from you!

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