Support Worker - Complex Care and Mental Health

Optimo Care Group Ltd; Rotherham; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Flexible Working

Comprehensive Training

Career Progression

Supportive Team Culture

Employee Assistance Programme

£500 Refer-a-Friend Scheme

Job summary

Optimo Care Group Ltd is looking for dedicated support workers to provide high-quality care for individuals with mental health and complex care needs in Rotherham. This role involves delivering consistent emotional support and helping individuals maintain day-to-day living skills.

Applicants should exhibit a compassionate approach and possess strong communication skills. The position offers flexible working hours with full-time and part-time options, along with extensive training and development opportunities.

Qualifications

• A caring, patient, and compassionate approach in supporting mental health and complex care needs.
• Strong communication and emotional awareness skills are essential.
• Experience in mental health or complex care is desirable.
• Understanding of person-centred and trauma-informed care is needed.
• Ability to work both independently and as part of a supportive team.
• Flexibility to support individuals in and outside of the home.
• Full UK driving licence preferred.

Responsibilities

• Provide consistent emotional support to individuals managing distress and anxiety.
• Encourage and assist with daily living skills and routines.
• Administer medication in line with care plans.
• Follow PBS strategies and risk management plans.
• Support individuals to maintain a clean home environment.
• Encourage community engagement and social activities.
• Support positive connections with family and professionals.
• Accompany individuals to appointments and outings.
• Respect individual choices and dignity at all times.
• Provide updates to the Service Manager on care plans.

Skills

Caring approach

Strong communication skills

Emotional awareness

Experience in mental health or complex care

Understanding of person-centred care

Flexibility to support individuals

NVQ Level 2 or 3 in Health & Social Care

Full UK driving licence

Education

NVQ Level 2 or 3 in Health & Social Care

Job description

About the Role

At Stepping Stones Services, we are proud to deliver high quality, outcome focused support. We work closely with local authorities, healthcare professionals, and families to provide personalised care across supported living, mental health, and complex care services.

This role has a strong focus on supporting individuals with both mental health needs and complex care requirements. You may be supporting individuals with Emotionally Unstable Personality Disorder (EUPD), Non‑Epileptic Attack Disorder, Psychosis, Schizophrenia, Bipolar Disorder, alongside other complex needs. Your role will involve providing consistent, emotionally attuned support, helping those we support to manage distress, regulate emotions, and maintain their wellbeing in a safe, structured, and compassionate way.

You will work in line with positive behaviour support, trauma informed practice, and person centred care plans to promote stability, independence, and quality of life.

Our PRIDE Values

We live by our PRIDE values in everything we do:

• Person‑Centred – Putting the individual at the heart of all decisions
• Responsive – Delivering well‑planned, flexible, and effective support
• Innovative – Continuously learning and improving our practice
• Delight – Going the extra mile to positively impact lives
• Engagement – Encouraging involvement, choice, and meaningful relationships

About Us

Stepping Stones Services is a trusted and compassionate provider supporting individuals with mental health needs, learning disabilities, autism, physical disabilities, and complex care requirements within their own homes.

Key Responsibilities

• Providing mental health support: Offer consistent emotional support, reassurance, and structure to help manage distress, anxiety, and emotional dysregulation
• Supporting independent living: Encourage and assist with daily living skills such as meal preparation, budgeting, personal care, and routines
• Medication support: Administer medication in line with care plans and medication protocols
• Positive behaviour support: Follow PBS strategies and risk management plans to maintain safety and promote wellbeing
• Maintaining a safe home environment: Support the individual to keep their home clean, organised, and accessible
• Community engagement: Encourage and support access to the community, social activities, appointments, and hobbies
• Promoting healthy relationships: Support positive connections with family, professionals, and the wider community
• Supporting outside the home: Accompany the individual to appointments, hospital visits, holidays, or other required outings
• Person‑centred care: Respect individual choices, preferences, and dignity at all times
• Reporting and communication: Provide regular updates to the Service Manager and ensure care plans and risk assessments are followed accurately

Role Details

• Role Type: Full Time (with Part Time and Bank work available)
• Hours: 16–48 hours per week
• Shift Patterns: Days, Sleeps, and Waking Nights available – all on a rolling rota Mon - Sun
• Location: Rotherham

Desired Skills and Qualifications

• A caring, patient, and compassionate approach, particularly in supporting mental health and complex care needs
• Strong communication and emotional awareness skills
• Experience in mental health or complex care (desirable)
• Understanding of person‑centred and trauma‑informed care
• Ability to work both independently and as part of a supportive teamFlexibility to support individuals in and outside of the home
• NVQ Level 2 or 3 in Health & Social Care (desirable)
• Full UK driving licence preferred

Benefits of Working with Stepping Stones Services

• Flexible Working: Full‑time, permanent contracts and rolling rotas to support work/life balance
• Comprehensive Training: Ongoing mental health and specialist training, including PBS support
• Career Progression: Opportunities to develop and progress within a growing organisation
• Supportive Team Culture: A welcoming and experienced team focused on high‑quality care
• Employee Assistance Programme: Free, confidential wellbeing support
• Reward & Recognition Benefits
• £500 Refer‑a‑Friend Scheme