Support Medical Secretary

Betsi Cadwaladr University Health Board; Denbigh; On-site; GBP 17,000 - 21,000; Full time

Job summary

The NHS role at Betsi Cadwaladr University Health Board is for a Support Medical Secretary providing admin support to Perinatal Services and Rehabilitation Services across Ablett Unit, Glan Clwyd Hospital and Trefeirian Denbigh. Some travel between sites will be required.

The post emphasises confidentiality, professional communication, and the ability to work independently while managing workload across both services; Welsh language ability is desirable but not essential.

Qualifications

• GCSE Maths and English at grade C or above or equivalent.
• RSA/OCR Level 2 or equivalent experience.
• IT-related qualification or relevant experience.
• NVQ Customer Service Level 2 (or equivalent).
• L2 Medical terminology (or relevant experience).

Responsibilities

• Knowledge of a range of administrative processes.
• Experience of working within the NHS.
• Experience of working in an office environment.
• Ability to communicate professionally with all levels of staff.
• Excellent customer service and telephone handling skills.

Skills

Communication skills

Customer service

Organisational skills

Telephone handling

Education

GCSE English/Maths C or above

RSA/OCR Level 2

IT qualification

NVQ Customer Service L2

Medical terminology L2

Tools

Microsoft Office

Job description

Job Overview

We are looking to recruit an enthusiastic and motivated individual to provide administrative support to both Perinatal Services and Rehabilitation Services in a dual-focus role.

Job Overview

We are looking to recruit an enthusiastic and motivated individual to provide administrative support to both Perinatal Services and Rehabilitation Services in a dual-focus role. The successful candidate will be based at the Ablett Unit, Glan Clwyd Hopsital for three days per week and at Trefeirian Denbigh for two days per week. Travel expenses will be supported for journeys between sites or from home address to the required work location. Please note that business insurance is required to claim mileage expenses if using a car or motorbike. The usual working days for Perinatal Services will be Monday, Tuesday and Thursday, with Wednesday and Friday allocated to Rehabilitation Services. However, these days may be subject to change depending on service needs. The successful candidate will have a good standard of education, excellent communication skills and the ability to work independently and use their own initiative. They will also be well organised, efficient and able to manage their workload effectively across both services. A good telephone manner is essential. The ability to speak Welsh would be beneficial but is not essential. The post holder will be required to demonstrate a professional and sensitive manner and maintain confidentiality at all times.

Main duties of the job

Applications are invited for a Support Medical Secretary. You will need to be highly motivated, flexible in approach and use your initiative to provide an excellent administration support to the department. You will be expected to contribute to the delivery of an effective and efficient service in a professional, sensitive and helpful manner. You will work as part of a team and will need to work closely with a range of staff.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• G.C.S.E Maths and English C and above or equivalent
• RSA / OCR level 2 or equivalent experience

Desirable criteria

• IT related qualification (or relevant experience)
• NVQ Customer Service L2 (or relevant experience)
• L2 Medical terminology (or relevant experience)

Experience

Essential criteria

• Knowledge of a range of administrative processes (examples provided)

Desirable criteria

• Experience of working within the NHS
• Experience of working in office environment

Skills

Essential criteria

• Ability to communicate professionally and effectively with all levels of staff both verbally and in writing.
• Excellent Customer Service skills
• Good organisational skills
• Experience of handling telephone calls in previous roles

Desirable criteria

• Proficient in use of Microsoft office applications (examples provided)