Admin Assistant

Betsi Cadwaladr University Health Board; Wales; On-site; GBP 18,000 - 22,000; Full time

Job summary

Betsi Cadwaladr University Health Board (North Wales) invites applications for an Admin Assistant to provide accurate, confidential administrative support to the Child Psychology Department and wider NHS teams. The post holder will help coordinate administration, manage workloads, and ensure timely referrals are processed to support patient pathways.

The role emphasizes independence, organisation, and responsiveness to changing service demands, with opportunities to work with a range of clinical

Qualifications

• Good standard of Education including English and Maths.
• RSA/OCR Stage 2 or equivalent qualification or experience.
• ECDL/CLAIT Plus or IT qualification or equivalent experience.
• NVQ Business Administration L3 or equivalent knowledge & experience, or willing to work towards.
• Audio Typing.

Responsibilities

• Provide accurate, confidential and supportive administration service for patients, clinical teams, carers and external agencies.
• Support the delivery of a comprehensive high quality secretarial/administrative service.
• Coordinate administration to provide a high quality supportive secretarial service to the Child Psychology Department.
• Work independently and prioritise own workload to meet deadlines.
• Follow referral procedures to facilitate patient pathways.

Skills

Minute taking

Time management

Organisational skills

Team player

Friendly

Confident demeanor

Audio typing

Education

English and Maths

RSA/OCR Stage 2 or equivalent

ECDL/CLAIT Plus or IT qualification

NVQ Business Administration L3

NVQ Customer Service L3

Tools

Microsoft Office

Job description

Job Overview

The Admin Assistant Function Provides:

An accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies (e.g. Local Authority, Third Sector) in order to provide a safe and efficient patient pathway.

The post holder will support the delivery of a comprehensive high quality secretarial administrative service.

Scope of the Role

To support the co‑ordination of the administration arrangements to provide a high quality supportive secretarial service to the Child Psychology Department, clinical/administrative, and management team. To work independently and be accountable for organising/prioritising own workload to ensure deadlines are achieved. To support the facilitation of the patients along a defined pathway by following referral procedures.

Main duties of the job

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Person specification

Essential Criteria

Qualifications and / or Knowledge

• Good standard of Education including English and Maths
• RSA/OCR stage 2 or equivalent qualification or experience
• ECDL/Clait Plus or IT qualification or equivalent experience
• NVQ Business Administration L3 or equivalent knowledge & experience, or willing to work towards
• Audio Typing

Desirable criteria

• NVQ Customer Service L3

Aptitude And Abilities

Essential criteria

• Proficient in use of Microsoft Office applications
• Ability to take and transcribe succinct minutes
• Experienced in planning, organising and prioritising own workload
• Flexible and adaptable to changing service demands

Desirable criteria

• Knowledge of NHS Organisations
• Medical terminology

Experience

Essential criteria

• Knowledge of a range of administrative & clerical processes
• Experience of working in a busy office environment

Desirable criteria

• Experience of working within the NHS

Values

Essential Criteria

• Team Player
• Friendly
• Confident manner