Administrative Assistant Alaw Unit

Betsi Cadwaladr University Health Board

Bangor

On-site

GBP 21,000 - 27,000

Full time

8 days ago

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Benefits offered by this job

NHS pension

Training opportunities

Job summary

Betsi Cadwaladr University Health Board in Bangor seeks an administrative assistant to support a busy NHS team. Welsh language is essential; duties include handling patient records, directing visitors, answering phones, and updating the PAS system.

You will work as part of a small team in a fast-paced environment. The role requires confidentiality, strong organisational skills, and the ability to multitask under pressure.

Qualifications

Maths GCSE (or equivalent) required.
Experience in an office environment.
Experience involving customer service.
Ability to handle confidential information.

Responsibilities

Receive and direct visitors and relatives in a professional and courteous manner.
Answer the telephone, convey messages and deal with enquiries.
Deal with enquiries from medical staff and the public.
Input correction information and use the PAS system accurately.
Manage patient appointment and waiting lists information.
Ensure patient case notes are available and complete.

Skills

Welsh language

Organisational skills

Multitasking

IT literacy

Customer service

Teamwork

Independent working

Education

Maths GCSE

Tools

Patient Administration System

Job description

Job Overview

The ability to speak Welsh is essential for this position.

The successful candidate will need to undertake a range of duties including filing, collecting patient case notes, answering the phone, carrying out a variety of duties and supporting the team as necessary. We work in a busy and fast environment that requires a person who has the ability to adapt and work independently.

The post holder must have the ability to work as part of a team to ensure that all relevant communications are carried out in a timely and accurate manner. You would be expected to treat requests and inquiries from patients, carers and colleagues in a confidential and sensitive way, face to face and by telephone.

You must have a good standard of education, good organisational skills and the ability to work as part of the team.

Main duties of the job

To receive and direct visitors and relatives in a professional and courteous manner at all times.
Answer the telephone, convey messages and deal with enquiries.
Deal with enquiries from medical staff and the public
To inform nursing staff as patients arrive and ensure that patients case notes are available and complete.
To input correction information and accurately use the Patient Administration System, including:
Registration screen to check patient details are correct. To amend this when necessary and make sure that the PAS system corresponds with the patients case notes. To request ID sheets and labels.
Medical Records Tracking screen to assist with the movement of patients case notes around the hospital
Search and Summary screen to look up patient appointment history
Use of the outpatient report screen to print off future clinic lists to obtain patient notes from the medical records department.
Use of the waiting list entry screen to register a patient on the waiting list.
Use of the outpatient appointment screen to make or arrive patients for clinics
To make sure correct information is given for outpatients appointments to be made

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

Person specification

Qualifications

Essential criteria