Support Housing Advisor

Havebury Homes; Bury St Edmunds; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A housing organization is seeking a Support Housing Advisor to empower residents through tailored support and hands-on housing management. The role requires a full UK driving licence and knowledge of supported housing environments. Applicants should have excellent communication skills, a good understanding of safeguarding principles, and a person-centred approach. The position offers a competitive salary, flexible working conditions, and generous holiday allowances, emphasizing community engagement and resident safety.

Benefits

Annual salary of £28,595.45 plus car allowance

Hybrid working conditions

28 days annual leave

Pension contribution

Life assurance

Annual flu jab

Electric vehicle salary sacrifice scheme

Medical cashback plan

Qualifications

• A full, valid UK driving licence with access to your own vehicle.
• Good understanding of safeguarding principles and social care practices.
• Ability to engage residents using a range of methods.

Responsibilities

• Support residents across all contact channels to live safely and independently.
• Complete and review support plans, PEEPs, and fire risk assessments.
• Maintain a visible presence across schemes to promote independence.

Skills

Knowledge of social housing, particularly supported housing environments

Strong communication skills

Confidence in working with partner agencies

A person-centred approach

Job description

We are looking for a Support Housing Advisor to join our incredible Support Team!

Are you passionate about helping people live independently? Join us to empower residents through tailored support, wellbeing-focused plans, and hands-on housing management that truly makes an impact.

We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer‑centric organisation, investing in our existing homes - including our zero‑carbon journey - as well as building new homes.

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Requirements

• Support residents across all contact channels to live safely and independently, working with internal teams and external agencies as needed, and accurately recording all interactions
• Complete and review support plans, PEEPs, and person‑centred fire risk assessments, ensuring information is shared and recorded appropriately
• Maintain a visible presence across schemes to promote independence, provide signposting and referrals, and work in partnership to ensure resident safety and positive outcomes
• Encourage resident engagement and social activities, working with resident groups, internal teams, and local charities and services
• Provide rehousing advice and support, including guidance on the bidding process and liaison with relevant local authorities

We are looking for someone who has...

• A full, valid UK driving licence with access to your own vehicle
• Knowledge of social housing, particularly supported housing environments
• A good understanding of safeguarding principles and social care practices
• Confidence in working with and liaising with partner agencies, including social care services
• Strong communication skills, with the ability to engage residents using a range of methods and provide supportive, outcome‑focused assistance
• A person‑centred approach to working with residents, promoting independence and wellbeing

Benefits

• An annual salary of £28,595.45 plus a car allowance of £1,545 per annum
• We are committed to providing a healthy work‑life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension – between 7% - 12% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.