Support Engineer (2nd Line)

JR United Kingdom; City Of London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading company is seeking a dynamic 2nd Line Engineer to join their growing team in London. This critical role involves providing IT support to users, managing various technologies, and ensuring robust IT operations. The ideal candidate will demonstrate strong troubleshooting skills and experience with systems like Active Directory and Office 365, operating independently to maintain IT networks secure and updated.

Qualifications

• Proven 2nd line support experience.
• In-depth experience with Active Directory, Windows Server, Office 365, Exchange Server.
• Comfortable working in a standalone role.

Responsibilities

• Provide 2nd line support to all employees, both onsite and remotely.
• Manage and maintain technologies including Active Directory, Windows Server, Entra ID.
• Resolve internal user technical issues and ensure IT systems are secure.

Skills

Troubleshooting

Active Directory

Networking

VPNs

SCCM

Job description

Social network you want to login/join with:

Support Engineer (2nd Line), london (city of london)

col-narrow-left

Client:

Location:

london (city of london), United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

col-wide

Job Description:

2nd Line Engineer

Location: London (onsite)

Salary: Up to £45,000 per annum

We are currently looking for a dynamic and skilled 2nd Line Engineer to join our client’s small but growing team based in London. This is a standalone IT support role where you will be the go-to person for all IT-related matters, handling a variety of technical issues both onsite and remotely. You will be a key part of the team and will ensure smooth day-to-day operations by providing support to users at all levels.

Key Responsibilities:

• Provide 2nd line support to all employees, both onsite and remotely.
• Manage and maintain a range of technologies, including Active Directory, Windows Server, Entra ID, Office 365, Exchange Server, firewalls, switches, Intune, Autopilot, SCCM, networking, and VPNs.
• Act as the primary IT support contact for all internal users, resolving technical issues and providing timely solutions.
• Work with the company’s MSP as required to resolve complex issues or implement improvements.
• Support business-critical network-related issues out of hours, including weekends, when necessary.
• Ensure IT systems and networks are maintained, updated, and secure.
• Collaborate with the wider team to meet deadlines and deliver on operational requirements.

Key Skills and Experience Required:

Proven 2nd line support experience with strong troubleshooting abilities.

In-depth experience with technologies including:

• Active Directory
• Windows Server
• Office 365
• Exchange Server
• Firewalls and switches
• Intune and Autopilot
• SCCM
• Networking and VPNs

Comfortable working in a standalone role, managing multiple priorities effectively.