Support Engineer (2nd Line)

JR United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A dynamic opportunity for a 2nd Line Engineer is available with a growing team in London. This standalone IT support role will involve managing a variety of technical issues, ensuring smooth operations by supporting users at all levels. You will be responsible for maintaining systems, resolving complex issues, and collaborating with the broader team.

Qualifications

• Proven 2nd line support experience with strong troubleshooting abilities.
• In-depth experience with technologies including Active Directory, Windows Server, Office 365, etc.

Responsibilities

• Provide 2nd line support to all employees, both onsite and remotely.
• Manage and maintain a range of technologies including Active Directory and VPNs.
• Act as the primary IT support contact for internal users.

Skills

Troubleshooting

Active Directory

Windows Server

Office 365

Exchange Server

Firewalls

Networking

VPNs

Job description

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We are currently looking for a dynamic and skilled 2nd Line Engineer to join our client’s small but growing team based in London. This is a standalone IT support role where you will be the go-to person for all IT-related matters, handling a variety of technical issues both onsite and remotely. You will be a key part of the team and will ensure smooth day-to-day operations by providing support to users at all levels.

Key Responsibilities:

• Provide 2nd line support to all employees, both onsite and remotely.
• Manage and maintain a range of technologies, including Active Directory, Windows Server, Entra ID, Office 365, Exchange Server, firewalls, switches, Intune, Autopilot, SCCM, networking, and VPNs.
• Act as the primary IT support contact for all internal users, resolving technical issues and providing timely solutions.
• Work with the company’s MSP as required to resolve complex issues or implement improvements.
• Support business-critical network-related issues out of hours, including weekends, when necessary.
• Ensure IT systems and networks are maintained, updated, and secure.
• Collaborate with the wider team to meet deadlines and deliver on operational requirements.

Key Skills and Experience Required:

Proven 2nd line support experience with strong troubleshooting abilities.

In-depth experience with technologies including:

• Active Directory
• Windows Server
• Office 365
• Exchange Server
• Firewalls and switches
• Intune and Autopilot
• SCCM
• Networking and VPNs

Comfortable working in a standalone role, managing multiple priorities effectively.