Support Desk Administrator

Cambridge Maintenance Services Limited; St. Ives; On-site; GBP 21,000 - 26,000; Full time

Job summary

Cambridge Maintenance Services Limited is seeking a responsible Support Desk Administrator to join our fast-paced team in St. Ives. You will be the central contact for clients, engineers and sub-contractors, ensuring bookings and updates are recorded accurately in our systems.

The role emphasizes strong communication, attention to detail and the ability to work under pressure while delivering outstanding customer service. Previous admin experience is essential.

Qualifications

• Proven ability to accurately follow procedures.
• Comfortable and professional on calls and emails.
• Organised with effective time management and ability to multitask.
• Ability to work under pressure with a can do attitude.
• Work well as part of a team.
• Flexible and adaptable at any given moment, and able to work to timescales.
• Previous administration experience for at least 1 year.

Responsibilities

• Ensuring all client instructions are logged
• Dealing with incoming calls and emails
• Allocation of jobs to engineers and sub-contractors
• Recording all communication and arrangements on our in house system along with client portals
• Chasing for updates and paperwork
• Communication with colleagues/team - keeping them informed of client changes/requirements
• Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
• Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
• Recording of daily conference calls with engineers

Skills

Procedures

Calls & emails

Time management

Multitasking

Teamwork

Adaptability

Administration experience

Job description

Job Description

Cambridge Maintenance Services are looking for a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. Your main duties will be to keep our in house and client systems up to day. Liaise with client, engineers and subcontractors to ensure works are booked in and completed on time. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept. A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks

Salary - 23,500K

Key Responsibilities

• Ensuring all client instructions are logged
• Dealing with incoming calls and emails
• Allocation of jobs to engineers and sub-contractors
• Recording all communication and arrangements on our in house system along with client portals
• Chasing for updates and paperwork
• Communication with colleagues/team - keeping them informed of client changes/requirements
• Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
• Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
• Recording of daily conference calls with engineers

Necessary Skills Essential

• Proven ability to accurately follow procedures
• Comfortable and professional on calls and emails
• Flexible and adaptable at any given moment, and able to work to timescales
• Ability to work under pressure with a can do attitude
• Organised with effective time management and ability to multitask
• Work well as part of a team
• Previous administration experience for at least 1 year

Location

St. Ives,