Helpdesk Administrator

Room At The Top Recruitment; Essex; On-site; GBP 27,000 - 28,000; Full time

Job summary

Room At The Top Recruitment is seeking a Helpdesk Administrator for our client based in Harlow. The role involves first-line support for end-users, logging and tracking service requests, and assisting Contracts Managers with administration.

Hours are 8:00 to 17:00, Monday to Friday, with a salary of £26,500–£27,500 depending on experience. You will help prepare small quotations and cost jobs for invoicing while maintaining high service standards.

Qualifications

• Proven experience in a helpdesk or administrative role.
• Excellent communication and customer service skills.
• Good computer literacy and analytical abilities.
• Strong organisation and planning capabilities.
• Ability to write clear, simple instructions and work under pressure.

Responsibilities

• Be the first point of contact for service requests via phone, email, or client system.
• Log, track, and manage work orders and requests using the client system.
• Assign tasks based on priority and location and monitor progress.
• Maintain accurate records of communications, statuses, and updates.
• Escalate urgent issues and generate performance/compliance reports.
• Support administration tasks across the team and liaise with clients.

Skills

Communication

Customer Service

Organisational Skills

Data Entry

Reporting

Tools

Microsoft Word

Microsoft Excel

Job description

Our thriving client based in Harlow is recruiting a Helpdesk Administrator to join their growing team. The successful candidate will be responsible for providing first line support to end-users, ensure all service requests, maintenance issues, and operational queries are logged, prioritised and allocated promptly while maintaining high standards of customer service and compliance. You will be required to assist our client s team of Contracts Managers with administration duties.

This working hours for this role are 8.00am-5.00pm Monday-Friday and offers a competitive salary of £26,500-£27,500 depending on experience.

Role Summary:

• Act as the first point of contact for all service requests via phone, email or through our client s system.
• Log, track and manage incoming work orders and requests through our client s system.
• Assign tasks to appropriate teams according to priority and location.
• Monitor agreements and ensure timely completion of tasks.
• Maintain accurate records of communications, job statuses, and updates in the system.
• Escalate unresolved or urgent issues to relevant supervisors or managers.
• Generate regular reports on performance metrics, job completion, and compliance tracking.
• Support the team with general administrative tasks, including document control, data entry, and filing.
• Liaise with clients and internal departments to ensure high-quality service delivery.
• Preparing small work quotations
• Costing Jobs ready for invoicing
• Assist other departments with ad-hoc duties, as and when required.
• Order materials and supplies for jobs.

Experience Required:

• Proven experience in a helpdesk or administrative role, preferably in facilities or similar.
• Excellent communication and customer service skills.
• Good computer skills and analytical skills.
• Good organisational and planning skills.
• Good written and verbal communications skills and have demonstrated the ability to be approachable and tactful, taking relevant information to achieve a solution
• Demonstrated ability to write and provide simple and accurate instructions.
• Knowledge of maintenance terminology or facilities management processes.
• Previous experience in a busy department.
• Understanding of word and excel & Microsoft 11.
• Ability to work under pressure and manage competing priorities.