Client Support & Scheduling Administrator

Cambridge Maintenance Services Limited; St. Ives; Vor Ort; GBP 21.000 - 26.000; Vollzeit

Zusammenfassung

Cambridge Maintenance Services Limited is seeking a responsible Support Desk Administrator to join our fast-paced team in St. Ives. You will be the central contact for clients, engineers and sub-contractors, ensuring bookings and updates are recorded accurately in our systems.

The role emphasizes strong communication, attention to detail and the ability to work under pressure while delivering outstanding customer service. Previous admin experience is essential.

Qualifikationen

• Proven ability to accurately follow procedures.
• Comfortable and professional on calls and emails.
• Organised with effective time management and ability to multitask.
• Ability to work under pressure with a can do attitude.
• Work well as part of a team.
• Flexible and adaptable at any given moment, and able to work to timescales.
• Previous administration experience for at least 1 year.

Aufgaben

• Ensuring all client instructions are logged
• Dealing with incoming calls and emails
• Allocation of jobs to engineers and sub-contractors
• Recording all communication and arrangements on our in house system along with client portals
• Chasing for updates and paperwork
• Communication with colleagues/team - keeping them informed of client changes/requirements
• Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
• Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
• Recording of daily conference calls with engineers

Kenntnisse

Procedures

Calls & emails

Time management

Multitasking

Teamwork

Adaptability

Administration experience

Jobbeschreibung

Cambridge Maintenance Services Limited is seeking a responsible Support Desk Administrator to join our fast-paced team in St. Ives. You will be the central contact for clients, engineers and sub-contractors, ensuring bookings and updates are recorded accurately in our systems.

The role emphasizes strong communication, attention to detail and the ability to work under pressure while delivering outstanding customer service. Previous admin experience is essential.