Support Coordinator

Home Group; Sunderland; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Health cash plan

Competitive pension

Instant pay access

Discounts and perks

Job summary

Home Group in Sunderland is seeking a dedicated support worker to help people with complex mental health needs live more independently in their own homes. You’ll be part of a caring team that puts customers first and values wellbeing as part of everyday practice.

You’ll lead support planning, coordinate colleagues, and work with multi-agency teams to safeguard and empower customers, supporting budgeting, appointments and daily living. A flexible approach and resilience are essential.

Qualifications

• Level 3 Diploma in Care (or equivalent) required.
• Experience assessing referrals and coordinating support.
• Passion for helping others.
• Ability to work under pressure with resilience.

Responsibilities

• Lead and coordinate Support Workers to deliver person-centred support.
• Balance safeguarding, admin, and meetings while managing caseloads.
• Support customers with budgeting, daily tasks and appointments.
• Collaborate with multi-agency teams to safeguard customers.
• Help customers move toward independence in the community.

Skills

Passion for helping others

Experience supporting others

Ability to work under pressure

Education

Level 3 Diploma in Care or equivalent

Job description

• Salary £27,500 per annum plus health cash plan worth over £1140

• Salary £27,500 per annum plus health cash plan worth over £1140

Home, a place where you belong

Want to be part of a team that truly cares, not only about our customers, but about you too? Our colleagues tell us that working here feels different. We’re brilliant at what we do, and we look after each other just as much as we support our customers. If you’ve ever felt like just a number in your current job, this could be the change you’ve been waiting for.

You’ll help people with complex mental health needs, learning difficulties or dual diagnosis live more independently, where no two days are the same. One moment you’re helping someone take a big step towards their goals, the next you’re supporting them through life’s everyday ups and downs.

What You’ll Do

• Lead support planning and coordinate our Support Workers to deliver person-centred support
• Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads
• Support Customers with daily tasks like budgeting, cooking and attending appointments
• Work with multi-agency teams to safeguard and empower our customers
• Help customers build independence and prepare for their move-on into the community

Why join us

This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role

You have

• Passion and experience in supporting others ideally in a supported housing setting
• Level 3 Diploma in Care or equivalent experience (or are willing to work towards it)
• Experience assessing referrals and coordinating support
• The ability to work under your own initiative, remain calm under pressure and have a resilient approach

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Working 37.5 hpw Monday to Friday 9am - 5pm with some flexibility required on occasion
• Potential to work between Monday and Sunday 8am - 8pm depending on service needs and growth
• This is a community based role with support being delivered in our customers homes across Sunderland
• We do have regular team meetings and anchor days to collaborate
• You need an Enhanced with barring list (we pay)
• A vehicle insured for business use (and a license!), we’ll pay for any business mileage

What’s in it for you?

• Up to 34 days leave, rising to 39 (this includes bank holidays and a “me day”)
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [email protected].