Support Booking Coordinator - Central Booking

The Methodist Church in Britain; Kingswood; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous annual leave

Staff discounts

Onsite facilities

Support for flexible working

Job summary

Salisbury NHS Foundation Trust is seeking a Band 2 Administrative Assistant to join the Central Booking team. You will administer the national NHS e-Referrals System, enter referrals onto the Hospital EPR, and cover the referral centre during busy periods.

You will work in a busy team environment, cross-cover colleagues, and provide a high standard of patient service while adhering to NHS policies and Trust procedures.

Qualifications

• GCSE English Language at grade C/4 or equivalent.
• Basic numeracy qualification.
• Recent administrative experience.
• Experience in patient or customer contact.
• Willingness to learn NHS policies and patient administration processes.

Responsibilities

• Administer the national NHS e-Referrals System.
• Enter referrals onto the Hospital Electronic Patient Record accurately and promptly.
• Provide cover for the Salisbury Referral Centre for email referrals.
• Man the Central Booking Call Centre using the Netcall system.
• Deliver an excellent patient service in line with the Trust vision.
• Ensure standards in the Trust Access Policy are delivered.
• Cross-cover and support colleagues within the team.

Skills

Verbal and written communication

Organisation & prioritisation

Teamwork & cross-cover

IT systems (eRS, Lorenzo)

NHS policies & patient administration

Education

GCSE English (C/4)

Basic numeracy

Tools

eRS

Lorenzo

Netcall

Job description

This band 2 post sits in the Booking Team of the Central Booking department at Salisbury NHS Foundation Trust. The work centres on running the national e-Referrals System, entering referrals accurately onto the hospital patient record, and covering the referral centre that handles inbound referrals by email. Post holders also man the Netcall booking call centre, in a busy team where colleagues cross-cover one another. Visa sponsorship is not available for this role.

What the job involves

• Administer the national NHS e-Referrals System
• Enter referrals swiftly and accurately onto the Hospital Electronic Patient Record
• Provide cover for the Salisbury Referral Centre, the single point of access for email referrals from external healthcare organisations and internal referrals
• Man the Central Booking Call Centre using the Netcall system
• Deliver an excellent patient service in line with the Trust vision
• Ensure standards in the Trust Access Policy are effectively delivered
• Cross-cover and support colleagues within the team

Qualifications

• GCSE grade C/4 or equivalent in English Language
• Basic numeracy qualification

Experience

• Recent administrative experience
• Working in a team environment
• Experience in patient or customer contact

Skills & knowledge

• Excellent verbal and written communication skills
• Organisation to prioritise workload and meet deadlines in a busy team
• Experience of, or willingness to learn, IT systems including eRS and Lorenzo
• Good understanding of patient pathways and referral processes
• Desire to learn NHS policies and patient administration processes

Other

• Ability to work independently

Nice to have

• Basic IT qualification
• Experience using a variety of IT systems
• Existing knowledge of NHS patient administration processes

What’s offered

• NHS Pension Scheme
• Generous annual leave
• Staff discounts
• Onsite facilities
• Support for flexible working