Support Booking Coordinator - Central Booking

Salisbury; Salisbury; Sur place; GBP 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

NHS Pension Scheme

Holiday entitlement and benefits

On-site parking

Résumé du poste

Salisbury NHS Foundation Trust is recruiting a Band 2 Support Booking Coordinator in the Central Booking team. The role is permanent, full time (37.5 hours) with standard hours 08:00-18:00 Mon-Thu and 08:00-17:30 Fri, based in Salisbury.

You will manage referrals, support the e-Referrals system, and provide a friendly, efficient booking experience for patients. The ideal candidate will be experienced in team working, capable of handling multiple IT systems including eRS and Lorenzo, and possess

Qualifications

• GCSE English (Grade C/4) or equivalent.
• Experience working in a team environment.
• Experience using a variety of IT systems.

Responsabilités

• Administrate the NHS e-Referrals system and ensure accurate entry onto the Hospital EPR.
• Cover the Central Booking Call Centre using the Netcall system.
• Provide an excellent patient service and uphold the Trust Access Policy standards.

Connaissances

Teamwork

Communication skills

Customer service

Formation

GCSE English (Grade C/4)

Outils

IT systems (eRS/Lorenzo)

Description du poste

Band 2

Main area Central Booking Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Department is open Monday - Thursday 08:00-18:00 and Friday 08:00-17:30) Job ref 269-SFT9692-B

Site Salisbury NHS Foundation Trust Town Salisbury Salary £25,272 per annum pro rata if part time Salary period Yearly Closing 04/11/2026 23:59

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Job overview

An exciting opportunity has arisen to join the Booking Team within the Central Booking department at Salisbury Foundation Trust, as a band 2 Support Booking Coordinator.

The successful candidate will join the Central Booking Department and work within the team to provide an excellent, friendly and organised booking experience for our patients.

The successful candidate will also need to be experienced in or be willing to learn how to use multiple IT systems including eRS and Lorenzo and have a good understanding of patient pathways and referral processes.

We are looking for evidence of team working as well as the ability to work independently. The organisational skills to work in a busy team environment, whilst prioritising workload and working to deadline, recent administration is essential.

The candidate must have excellent verbal and written communication skills and experience in patient/customer contact.

The department is a busy but friendly department and has a strong team environment, with staff needing to cross cover and support each other.

The department is open 8:00 – 18:00 Monday to Thursday and 8:00 – 17:30 on Friday. The post holder will work three days 8:00 – 18:00 and one day 8:00 – 17:30.

Please note: This role can't be sponsored for.

Main duties of the job

To administrate the national NHS e-Referrals System and ensure the swift and accurate entry of referrals onto the Hospital Electronic Patient Record. To provide cover for the Salisbury Referral Centre; the single point of access for e-mail referrals to the Trust from external Health Care Organisation as well as internal referrals.

To be responsible for the manning of the Central Booking Call Centre using the Netcall system.

To provide an excellent patient service and make sure all standards within the Trust Access Policy are effectively delivered and all efforts are made to provide patients with an outstanding experience as per the Trust vision.

Please see attached job description and person specification for full details of roles and responsibility.

Working for our organisation

Salisbury NHS Foundation Trust (SFT) is part of the Bath, Swindon and Wiltshire (BSW) Hospitals Group, alongside Great Western Hospitals NHS Foundation Trust and the Royal United Hospitals Bath NHS Foundation Trust. Together, we are committed to delivering outstanding, sustainable healthcare through collaboration, innovation and excellent patient care.
With a history spanning more than 250 years, SFT combines a proud heritage with a forward-looking approach to healthcare. We employ more than 4,000 staff, provide around 470 beds and deliver acute, specialist and regional services across Wiltshire and beyond.
Our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues feel valued, developed and empowered to reach their potential. Flexible working helps colleagues balance work and personal commitments while meeting the needs of patients.
We offer NHS benefits including the NHS Pension Scheme, generous annual leave, staff discounts and onsite facilities.
Salisbury offers an exceptional quality of life, combining a historic city with beautiful countryside, access to the south coast and excellent transport links. Find out more at Experience Salisbury.

Detailed job description and main responsibilities

Please see attached job description and person specification for full details of roles and responsibility.

Person specification

Education & Qualifications

• GCSE Grade c /4 or equivalent in English Language

Experience

• Working in a team environment
• Experience using a variety of IT systems

Knowledge

• Desire to learn NHS policies and procedures
• Desire to learn patient administration processes used within the NHS
• Exsiting knowledge of patient administration processes used within the NHS

We offer excellent benefits that help make SDH a great place to work. Take a look at our Employee Value Proposition (EVP) for more detailed information https://www.salisbury.nhs.uk/media/2lfatov2/employee-value-proposition-document-v12-final.pdf

These include but aren't limited to:-

• Holiday starting at 27 days plus Bank Holidays rising to 29 days after 5 years and 33 days after 10 years for Agenda for Change staff
• Holiday entitlement for Medical and Dental staff starts at 27 days for Junior/Senior Clinical Fellows, Specialty Doctors and rises to 32 days after 5 years. Consultant entitlement starts at 32 days and rises to 34 days after 7 year.
• Access to a career average revalued earnings pension scheme
• Life assurance if a member of the pension scheme
• An extensive Health and Wellbeing offer to help you deal with life's challenges
• Exclusive deals and discounts websites saving you money on everyday purchases, treats for the family, eating out and utility bills for home
• Cycle to work scheme
• Uniform provided (where required)
• 40% bus discount exclusive to SFT employees (period tickets only)
• On site Day Nursery and Holiday Play scheme
• On site health and fitness club
• On site car parking (fees and restrictions apply)
• Opportunities to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa eg those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

We continue to encourage and support our staff to participate in the seasonal respiratory vaccination programme in order to protect themselves, colleagues and their patients.

GETTING TO WORK

We offer parking on site at Salisbury District Hospital, a daily charge applies. We encourage our staff to utilise other green methods of getting to work such as cycling or walking where possible, and our Trust is well connected through the bus services to the city centre and other areas.

OUR COMMITMENT TO EQUALITY

We are committed to making Salisbury an inclusive and welcoming place for every single staff member, regardless of who they are and where they come from. Equality sits at the heart of everything we do, and we ensure that all employees have equal opportunity to develop, to apply for promotions and to work flexibly.

The Trust actively promotes a work environment free from harassment and discrimination and provides training for staff to ensure this happens. We also closely monitor recruitment activity, training, development and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, martial status and age.

OTHER INFORMATION

If this job requires you to have DBS check to enable you to properly fulfil the requirements of the job, on appointment, you will be required to replay the cost of obtaining a DBS check and this amount will be reclaimed in instalments from your salary. Many staff use the DBS update service at a cost of £16 per annum but you need to sign up for this via their website.

Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.

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