Support Booking Coordinator - Central Booking

Salisbury NHS Foundation Trust; Salisbury; On-site; GBP 23,000 - 28,000; Full time

Job summary

Salisbury NHS Foundation Trust is offering a Band 2 Support Booking Coordinator position within the Central Booking team. The role focuses on managing the NHS e-Referrals System, ensuring accurate data entry onto the Hospital EPR, and delivering a friendly, efficient patient booking experience.

The post requires good communication skills, ability to work in a busy team, and willingness to learn NHS IT systems such as eRS, Lorenzo, and Netcall. Hours are 8:00-18:00 Mon-Thu and Fri 8:00-17:30.

Qualifications

• GCSE Grade C/4 or equivalent in English Language.
• Excellent verbal and written communication skills.
• Experience working in a team environment and willingness to learn NHS IT systems.

Responsibilities

• Administrate the NHS e-Referrals System and ensure accurate entry onto the Hospital EPR.
• Provide cover for the Salisbury Referral Centre as single point of access for referrals.
• Manning the Central Booking Call Centre using the Netcall system.
• Deliver excellent patient service in line with the Trust Access Policy.

Skills

Team working

Communication skills

Education

GCSE English Language

Tools

Netcall system

NHS e-Referrals System

Electronic Patient Record

Job description

Please Note: We are unable to provide sponsorship for this position

An exciting opportunity has arisen to join the Booking Team within the Central Booking department at Salisbury Foundation Trust, as a band 2 Support Booking Coordinator.

The successful candidate will join the Central Booking Department and work within the team to provide an excellent, friendly and organised booking experience for our patients.

The successful candidate will also need to be experienced in or be willing to learn how to use multiple IT systems including eRS and Lorenzo and have a good understanding of patient pathways and referral processes.

We are looking for evidence of team working as well as the ability to work independently. The organisational skills to work in a busy team environment, whilst prioritising workload and working to deadline, recent administration is essential.

The candidate must have excellent verbal and written communication skills and experience in patient/customer contact.

The department is a busy but friendly department and has a strong team environment, with staff needing to cross cover and support each other.

The department is open 8:00 - 18:00 Monday to Thursday and 8:00 - 17:30 on Friday. The post holder will work three days 8:00 - 18:00 and one day 8:00 - 17:30.

Main duties of the job

To administrate the national NHS e-Referrals System and ensure the swift and accurate entry of referrals onto the Hospital Electronic Patient Record. To provide cover for the Salisbury Referral Centre; the single point of access for e-mail referrals to the Trust from external Health Care Organisation as well as internal referrals.

To be responsible for the manning of the Central Booking Call Centre using the Netcall system.

To provide an excellent patient service and make sure all standards within the Trust Access Policy are effectively delivered and all efforts are made to provide patients with an outstanding experience as per the Trust vision.

Please see attached job description and person specification for full details of roles and responsibility.

About us

Salisbury NHS Foundation Trust (SFT) is part of the Bath, Swindon and Wiltshire (BSW) Hospitals Group, alongside Great Western Hospitals NHS Foundation Trust and the Royal United Hospitals Bath NHS Foundation Trust. Together, we are committed to delivering outstanding, sustainable healthcare through collaboration, innovation and excellent patient care.With a history spanning more than 250 years, SFT combines a proud heritage with a forward-looking approach to healthcare. We employ more than 4,000 staff, provide around 470 beds and deliver acute, specialist and regional services across Wiltshire and beyond.Our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues feel valued, developed and empowered to reach their potential. Flexible working helps colleagues balance work and personal commitments while meeting the needs of patients.We offer NHS benefits including the NHS Pension Scheme, generous annual leave, staff discounts and onsite facilities.Salisbury offers an exceptional quality of life, combining a historic city with beautiful countryside, access to the south coast and excellent transport links. Find out more at Experience Salisbury.

Job responsibilities

Please see attached job description and person specification for full details of roles and responsibility.

Person Specification

Education & Qualifications

• GCSE Grade c /4 or equivalent in English Language

Experience

• Working in a team environment
• Experience using a variety of IT systems

Knowledge

• Desire to learn NHS policies and procedures
• Desire to learn patient administration processes used within the NHS
• Exsiting knowledge of patient administration processes used within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,272 a yearper annum pro rata if part time