Booking Coordinator

Salisbury NHS Foundation Trust; Salisbury; On-site; GBP 26,000 - 27,000; Full time

Job summary

Salisbury NHS Foundation Trust is seeking a Booking Coordinator to provide a professional booking service for patients and clinical teams. You will manage referrals and appointments, guiding patients through their care pathway from initial referral to follow-up or surgery.

Working in a busy Central Booking Team, you will use ERS and Lorenzo with training provided, handling high volumes with accuracy and care.

Qualifications

• GCSE English/Maths at grade C/4 or equivalent.
• Experience using Microsoft Office and administration systems.
• Experience handling confidential information and information governance.
• Experience in patient/customer contact.
• Recent NHS experience.

Responsibilities

• Provide professional and efficient booking service for patients and clinical teams.
• Manage patient referrals and appointment bookings.
• Guide patients through care pathway from referral to follow‑up appointments or surgery.
• Use ERS and Lorenzo systems (training provided).

Skills

Customer contact

Microsoft Office

Information governance

Communication

Education

GCSE English and Maths

Tools

Microsoft Office

Job description

Please Note: We are unable to provide sponsorship for this position

Do you thrive in afast-paced or customer service environment? Are you confident handling high volumes of calls while delivering excellent customer care? If so, we'd love to hear from you.

We're looking for a Booking Coordinator to join our busy and friendly Central Booking Team. In this role, you'll provide a professional and efficient booking service for patients and clinical teams, ensuring every patient receives a positive experience.

Using multiple IT systems (including ERS and Lorenzo - training provided), you'll manage patient referrals and appointment bookings, helping guide patients through their care pathway from initial referral to follow‑up appointments or surgery.

Working Hours

• Monday - Thursday: 08:00 - 18:00
• Friday: 08:00 - 17:30

Join a supportive, team‑focused department where colleagues work together to deliver an outstanding service for patients.

Main duties of the job

This role is ideal for someone who:

• Has experience in a busy call centre, customer care, or high‑volume administrative environment
• Is confident handling calls and communicating clearly with patients and colleagues
• Can prioritise tasks and meet deadlines in a fast‑moving team
• Works well both independently and as part of a supportive team

Please see attached Job description and person specification for full details of roles and responsibilities.

About us

Salisbury NHS Foundation Trust (SFT) is part of the Bath, Swindon and Wiltshire (BSW) Hospitals Group, alongside Great Western Hospitals NHS Foundation Trust and the Royal United Hospitals Bath NHS Foundation Trust. Together, we are committed to delivering outstanding, sustainable healthcare through collaboration, innovation and excellent patient care.With a history spanning more than 250 years, SFT combines a proud heritage with a forward‑looking approach to healthcare. We employ more than 4,000 staff, provide around 470 beds and deliver acute, specialist and regional services across Wiltshire and beyond.Our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues feel valued, developed and empowered to reach their potential. Flexible working helps colleagues balance work and personal commitments while meeting the needs of patients.We offer NHS benefits including the NHS Pension Scheme, generous annual leave, staff discounts and onsite facilities.Salisbury offers an exceptional quality of life, combining a historic city with beautiful countryside, access to the south coast and excellent transport links. Find out more at Experience Salisbury.

Job responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person Specification

Education Qualifications & Training

• GCSE grade C/4 in English Language and Maths

Experience

• Experience in the use of Microsoft office and strong aptitude in the use of other programs and administration systems
• Experience working in an administrative environment
• Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance
• Experience in customer / patient contact
• Recent experience within the NHS

Knowledge & Skills

• Able to articulate and express information in a clear, concise and understandable way, both verbally and written to a multi-disciplinary team
• Ability to prioritise and organise own workload utilising a learned knowledge of local and national access standards effectively, even while under pressure to meet deadlines.
• Existing knowledge of patient administration processes used within the NHS
• Existing knowledge of NHS policies and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yearper annum pro rata if part time