Concierge

Sanctuary Group; St Helens; On-site; GBP 13,000 - 14,000; Part time

Benefits offered by this job

Healthcare support

Life insurance

Parental leave

Training and development

Flexible working

Employee discounts

Job summary

Sanctuary Supported Living in Haydock, St Helens is seeking a Customer Supporter to join our retirement community. This role is 20 hours per week, paying £12.90 per hour, with duties spanning resident support, life-skills development, and contributions to a caring, inclusive, not-for-profit environment.

You will be the first point of contact for inquiries, help maintain safety standards, and assist with social activities while developing strong resident relationships in a compassionate team.

Qualifications

• Experience working with young people or vulnerable adults, including mental health or substance misuse.
• Ability to use IT systems confidently.
• Experience in challenging environments is desirable.

Responsibilities

• Be the first point of contact for customer queries.
• Build relationships with residents and support life skills development.
• Handle emergency or challenging situations.
• Deliver excellent service and go beyond to assist customers.
• Organise and run social activities occasionally.
• Assist with health and safety tasks such as fire checks.
• Ensure service security is maintained.
• Write and update customer notes.

Skills

Experience with vulnerable groups

IT systems proficient

Job description

Select how often (in days) to receive an alert:

Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 229334

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Heyeswood Heyes Avenue, Haydock, St Helens, WA11 0XQ

£12.90 per hour

20 hours per week

Turn everyday moments into something meaningful

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Customer Supporter to our vibrant Retirement Community at scheme name, scheme location.

You’ll be part of a compassionate, community-focused team supporting our retirement community residents, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role:

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Going above and beyond to ensure an excellent service is provided to our customers
• Occasionally organising and running social activities
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customer notes

Your Skills:

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Ability to use IT systems confidently

Your rewards

You deservemore than the basics.That’swhy, alongside33days’ annual leavepro rata(rising to38,includingbank holidays),occupationalsick paylinked to length of service, and acontributory pension scheme,we’vecreated a package to help you thrive:

• Health and wellbeingsupport– including AvivaDigicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangementsandannual leave purchase scheme
• Company-funded trainingandongoingcareer developmentopportunities
• Flexible working optionsand aninclusive culturewhere everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values.We’recommitted tobeinga diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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