Bank Support Assistant

Sanctuary Group; Tees Valley; On-site; GBP 16,531 - 20,664; Part time

Benefits offered by this job

33 days’ annual leave pro rata

Occupational sick pay

Contributory pension scheme

Health and wellbeing support

Company-funded training

Flexible working options

Exclusive retail discounts

Job summary

A leading support service provider in the UK is looking for a Bank Support Assistant to join their team in Middlesbrough. This role involves providing hands-on support to customers with mental health needs, encouraging daily living skills, and promoting social inclusion in a compassionate community-focused environment. The position offers flexible hours and a commitment to employee growth, with comprehensive training and well-being support as part of the job rewards.

Qualifications

• Support customers with mental health needs to build confidence and reach their potential.
• Maintain a safe environment and follow relevant regulations and practices.

Responsibilities

• Encourage daily living skills.
• Work with agencies on behalf of customers.
• Promote social inclusion.

Skills

Excellent communication skills

Caring and approachable nature

Teamwork

IT skills (Microsoft Office)

Positive and accepting approach

Education

NVQ Level 2 in Health and Social Care or willingness to work towards it

Job description

Middlesbrough, North Yorkshire, GB, TS3 7QG

Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 228020

Bank Support Assistant

Middlesbrough Enablement Service, Suite 6, Beresford Buildings, TS3 7QG

£13.15 per hour

Hours as and when required

Empower others to thrive

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Bank Support Assistant to our vibrant mental health service at Middlesbrough Enablement Service, Suite 6, Beresford Buildings, TS3 7QG.

You’ll be part of a compassionate, community-focused team supporting people with mental health needs, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Support customers with mental health needs to build confidence and reach their potential
• Provide a hands-on, high-quality support service
• Encourage daily living skills such as cooking, cleaning, shopping and community involvement
• Promote social inclusion and help customers develop resilience and self-esteem
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed
• Maintain a safe environment and follow relevant regulations and practices
• Caring, approachable nature
• Ability to keep accurate records and share information clearly with the team
• Excellent communication skills to build positive relationships with customers, families and agencies
• Experience working effectively as part of a team
• Positive and accepting approach to customers whatever their needs
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Ready to #BeYourBest?

Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values

We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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