Support and Progression Worker

Newcastle City Council; Newcastle upon Tyne; On-site; GBP 32,000 - 36,000; Full time

Job summary

A local government council in Newcastle upon Tyne is seeking 2 Support & Progression Workers to join their Refugee Move On Team. The role involves providing support to refugees transitioning to independent living, helping with housing, income, education, and managing tenancies. Ideal candidates will have experience with vulnerable adults, be able to work collaboratively, and possess knowledge of community resources. A proactive and resilient approach is essential. This position is full-time and includes a salary between £32,597 and £35,412 per annum.

Qualifications

• Commitment to supporting refugees and promoting independence.
• Experience providing person-centred support and developing tailored plans.

Responsibilities

• Act as a mentor and advocate for refugees.
• Provide practical and emotional support to help overcome barriers.
• Engage proactively and support refugees in navigating services.

Skills

Experience with vulnerable adults or refugees

Ability to build positive relationships

Knowledge of housing and welfare benefits

Resilience and flexibility

Job description

The Role

2x fixed-term posts for 24 months

Salary & Grade

Salary: £32,597 – £35,412 per annum

Grade: N6

Working Hours

37 hours per week (full-time)

Location

Benton Park Road Office, Newcastle Upon Tyne

Overview

This is an exciting opportunity to join our Support & Progression Team, working within the Refugee Move On Team. Our services are psychologically and trauma-informed, recognising the complex needs of the people we support.

Team

The Refugee Move On Team provides tailored support to refugees as they transition from initial accommodation into independent living. This includes helping individuals access housing, income, employment, education, and community resources, while ensuring they feel safe and empowered to build a new life. You will be the first point of contact with households displaced by war, disaster or famine in matters relating to housing and safeguarding, ensuring households are not at risk of homelessness. In addition you will offer advice and support with all aspects of establishing, managing and maintaining a tenancy.

Position Summary

We are looking to appoint 2 x Support & Progression Workers to join our team. You will act as a mentor and advocate for refugees, providing practical and emotional support to help them overcome barriers and achieve independence. These roles involve proactive engagement, developing skills and confidence, and supporting individuals to navigate systems and services effectively.

The Person

You will be passionate about supporting refugees and committed to promoting independence and integration. Ideally, you will have experience of providing person-centred support, assessing needs, and developing tailored plans.

We are looking for individuals who:

• Have experience of working with vulnerable adults or refugees in a strengths-based, psychologically informed way.
• Can build positive relationships and work collaboratively with individuals, families, and professionals.
• Are proactive, resilient, and able to work flexibly across the city, including carrying out home visits.
• Knowledge of housing, welfare benefits, and community resources is desirable.

Additional Information

• Most of our full-time vacancies are available on a job‑share basis.
• If you would like an informal discussion about the post, please contact Mohitor Rahman by email [e-mail].
• References will be requested prior to interview for roles requiring DBS clearance.
• This post involves working with vulnerable adults. Additional recruitment checks will be undertaken.

Note

We do not accept CVs, only online applications via North East Jobs.

Equal Opportunities

Newcastle City Council is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership, and gender reassignment.

We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.

Application Process

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.