Supply Chain Coordinator

Bristol Industrial; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading global industry supplier in Hereford is seeking a Supply Chain Coordinator. This role focuses on managing sales orders, ensuring smooth fulfilment processes, and enhancing customer service. Ideal candidates will have over 3 years of experience in order fulfilment within manufacturing. They should possess logistics knowledge, strong communication abilities, and proficiency in ERP systems. This is an opportunity for career advancement in a supportive environment.

Benefits

Competitive salary up to £32k

25 days annual leave

Health cash plan

8% contributory pension

Qualifications

• 3+ years' experience in order fulfilment, customer service, or sales support.
• Solid understanding of logistics and supply chain processes.
• Confident using ERP/order management systems and Microsoft Office.

Responsibilities

• Manage approx 15 sales orders through the full lifecycle.
• Monitor OTIF performance and address risks or delays.
• Act as main customer contact for order updates and issues.

Skills

Order fulfilment

Customer service

Logistics knowledge

Communication skills

ERP/order management systems

Microsoft Office

Job description

Supply Chain Coordinator - Hereford - Transform Your Career with a Leading, Global Industry Supplier. Are you passionate about delivering exceptional customer service and ensuring smooth order fulfilment processes? Thrive in a dynamic environment where logistics, communication, and attention to detail are key? This Supply Chain Coordinator role offers a chance to excel in a supportive and innovative company.

Why This Supply Chain Coordinator Role Stands Out:

• Competitive Salary & Benefits: Earn up to £32k per annum, enjoy 25 days annual leave, a health cash plan, and an 8% contributory pension.
• Work-Life Balance: Office-based role with working hours from 8.30 am to 5 pm, Monday to Friday.
• Team Environment: Join a close-knit team of 2 in Hereford and be part of a wider team of 15 across 4 UK sites.
• Career Growth: Develop your skills in a leading supplier of high‑quality ingredients and solutions for various industries.

Supply Chain Coordinator Role Responsibilities:

• Accurately enter and manage approx 15 sales orders through the full lifecycle at any one time: production, QC, dispatch, and delivery
• Monitor OTIF (On-Time-In-Full) performance and proactively address risks or delays
• Act as the main customer contact for order updates, delivery queries, and issue resolution
• Register and resolve customer complaints with timely follow‑up
• Coordinate transport, dispatch, and 3PL partners to meet delivery schedules
• Prepare customer invoices, process returns, and issue credit notes
• Support the Sales team and liaise with internal departments to resolve order or service issues
• Complete monthly reconciliations and support audits and reporting

We are really keen to hear from applicants with the following skills and experience:

• 3+ years’ experience in order fulfilment, customer service, or sales support, ideally within a manufacturing or production environment
• Solid understanding of logistics and supply chain processes (Incoterms and import/export experience an advantage)
• Strong communication and relationship‑building skills
• Confident using ERP/order management systems and Microsoft Office, with basic Excel skills
• Detail-focused, solutions‑driven, and customer‑centric
• Able to juggle priorities and meet deadlines in a fast‑paced setting

You will have your own transport is essential due to the location.

Seize this chance to advance your career with a company committed to innovation, reliability, and customer focus. Apply now and become an integral part of a team dedicated to operational excellence and customer satisfaction.