Supervisor- Starbucks

SSP Group; West Kirby; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Discounted meal

Discounted parking

Employee discounts

Friends & Family Discount App

Training and development programs

Health & wellbeing support

Job summary

SSP Group is seeking a Supervisor for Starbucks at Liverpool Airport to lead busy shifts and ensure excellence in service. The role offers a base pay of £13.75 per hour, with a night shift uplift bringing the rate to £15.25 per hour, and shifts run from 2am to 12pm across weekdays, weekends, and holidays.

You will manage opening/closing, guide a team, and drive customer satisfaction in a fast-paced hospitality environment.

Qualifications

• 5 years of references and Criminal Record Check required.
• 18 years of age or over to perform certain tasks or work on certain shifts.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.

Skills

Team leadership

Customer service

Night shifts

Job description

SUPERVISOR - STARBUCKS, LIVERPOOL AIRPORT

Pay Rate: £13.75 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.25 per hour.

Shifts between 2am and 12pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Supervisor & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role's got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within the Supervisor role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE SUPERVISOR ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you've tackled night shifts before, even better!

AS SUPERVISOR WE WILL OFFER YOU:

• Discounted meal and discounted parking while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.