Supervisor

SSP UK & Ireland; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Discounted Meal on shifts

Employee Discounts

Friends and Family Discount App

Award‑winning training

Health & Wellbeing Support

Fast-paced rewarding role

Job summary

SSP UK & Ireland is recruiting a Supervisor for BrewDog at Waterloo Station. The role offers £14.25 per hour for full-time shifts (30-40 hours) with opportunities to earn tips and service charges. Shifts run 8:00 to 23:30 across weekdays, weekends, and holidays, at busy locations within the SSP network.

You will lead a team, deliver great service, and be part of a fast-paced, energetic environment. Prior leadership in a busy bar or hospitality setting is desirable, with training provided to the

Qualifications

• Leadership experience in busy hospitality environments.
• Strong customer service mindset and energy.

Responsibilities

• Take ownership of opening, closing and daily operations.
• Lead the team through busy shifts with high energy and positivity.
• Inspire the team to deliver great customer service and address queries.
• Monitor unit performance and drive improvements.
• Work hands-on on busy shifts and support with service delivery.

Skills

People leadership

Customer service

Team motivation

Job description

SUPERVISOR - BREWDOG, WATERLOO STATION

Pay Rate: £14.25 per hour, Full Time(30-40hrs) roles available.

Opportunity to earn extra tips and service charge *

Shift times between 8 am and 11:30. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Supervisor & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role’s got your name on it.
• Due to some responsibilities within the Supervisor role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
• Previous experience leading a team in a busy bar or hospitality environment is desirable for this role, but not essential. We are happy to train you. Personality is what counts!

ABOUT THE SUPERVISOR ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the go.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go‑to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Work alongside the team during busy shifts, leading by example and taking a hands‑on approach.
• Support with day-to-day tasks across the unit to keep service running smoothly and efficiently.
• Help your team stay organised, motivated and focused throughout the shift.

As a Supervisor We Will Offer You

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award‑winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast‑paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

*There is no contractual entitlement to be considered for a distribution of the tips within your role.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.