Supervisor

SSP Group; Greater London; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Training programs

Fast-paced environment

Job summary

SSP Group is seeking a Supervisor to lead teams across busy hospitality locations in Greater London, delivering excellent service. You’ll open and close shifts, oversee daily operations and ensure guest satisfaction, while working with iconic brands like Starbucks, M&S, Burger King and BrewDog.

No two days are the same. You’ll motivate staff, manage shift schedules, handle guest queries and help keep the unit running smoothly across weekdays, weekends and holidays.

Qualifications

• Experience leading a team in a busy hospitality setting is desirable but training is provided.
• You must be 18+ to perform certain shifts or tasks.

Responsibilities

• Open, close and run daily operations while solving problems on the go.
• Lead a team through busy shifts and maintain a positive atmosphere.
• Inspire the team to deliver excellent customer service and handle queries.

Skills

Leadership

Team management

Customer service

Flexibility

Tools

POS systems

Job description

Select how often (in days) to receive an alert:

Pay Rate: £14.25 per hour, Full Time(30-40hrs)roles available.

Opportunity to earn extra tips and service charge *

Shift times between 8 am and 11:30. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Supervisor & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role’s got your name on it.
• Due to some responsibilities within the Supervisorrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.
• Previous experience leading a team in a busy bar or hospitality environment is desirable for this role, but not essential. We are happy to train you. Personality is what counts!

ABOUT THE SUPERVISOR ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the go.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Work alongside the team during busy shifts, leading by example and taking a hands-on approach.
• Support with day-to-day tasks across the unit to keep service running smoothly and efficiently.
• Help your team stay organised, motivated and focused throughout the shift.

AS A SUPERVISOR WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

*There is no contractual entitlement to be considered for a distribution of the tips within your role.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.