Supervisor- Starbucks

SSP Deutschland GmbH; Norwich; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounted meals

Parking on shifts

Employee discounts

Friends & family app

Training & development

Job summary

SSP Deutschland GmbH is seeking a Duty Manager at Starbucks, Norwich Station. You will lead a fast-paced team, oversee opening/closing, and ensure superior guest service across shifts including weekends and holidays.

This role offers a structured training path with development programs and employee discounts; night shifts earn enhanced pay, with incentives for late-night hours. A dynamic, rewarding workplace awaits in a busy transport hub.

Qualifications

• Leadership experience in fast-paced hospitality/retail environments.
• Able to supervise and motivate a team.
• Excellent customer service and communication skills.

Responsibilities

• Open, close and run daily operations, addressing issues on the fly.
• Lead a busy team to deliver great service and maintain high energy.
• Be the go-to person for customer and team queries and resolve issues quickly.

Job description

DUTY MANAGER - STARBUCKS, NORWICH STATION

Pay Rate: £13.61 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.11 per hour.

Shift Pattern: Full-Time (30 hrs). Working flexiblyacross weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• Due to some responsibilities within the Duty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and sell alcohol.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a teamin busy Hospitality or Retail is ideal!!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted meal and parkingwhile on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.