Duty Manager

SSP Deutschland GmbH; Mill End; On-site; GBP 17,908 - 20,664; Full time

Benefits offered by this job

Discounted meals and parking on shifts

Employee discounts

Friends and Family Discount App

Award-winning training and development

Job summary

SSP is hiring a Duty Manager to lead Burger King at Stansted Airport. The role offers full-time shifts (37.5 hours) with a pay rate of £13.35 per hour, plus a night incentive of £1.50 per hour for hours between midnight and 6am, bringing you to £14.85.

You will open/close, manage daily operations, and guide the team through busy periods while delivering excellent customer service in a fast-paced hospitality environment across UK locations.

Qualifications

• 5 years of references and criminal record check required.
• Must be 18+ to handle alcohol and perform certain shifts.
• Hospitality experience in leadership roles is advantageous.

Responsibilities

• Take ownership of opening, closing and daily operations.
• Lead the team through busy shifts and maintain high energy.
• Deliver excellent customer service and act as the go-to for queries.
• Monitor unit performance and drive improvements.
• Previous leadership experience in hospitality or retail is ideal.

Skills

Team leadership

Customer service

Shift management

Communication

Job description

DUTY MANAGER - BURGER KING, STANSTED AIRPORT

Pay Rate: £13.35 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £14.85 per hour.

Shift Pattern: Full-Time (37.5 hrs). Shifts between 3am and midnight. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Supervisor & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and sell alcohol.

ABOUT THE DUTY MANAGER ROLE

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal!

AS A DUTY MANAGER WE WILL OFFER YOU

• Discounted meal and parking while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.