Duty Manager

SSP; Portsmouth; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends & family app

Training & development

Health & wellbeing support

Job summary

SSP is seeking a Duty Manager at Fratton Station, Cafe Local to lead busy hospitality operations and daily open/close tasks. You will manage front-line teams, ensure smooth service and guest satisfaction, and drive improvements across a fast-paced site.

Ideal candidates bring hospitality or retail leadership experience, strong customer service skills, and a proactive approach to problem solving in a lively environment.

Qualifications

• Experience leading a team in busy hospitality or retail.
• Customer service experience required.
• Must be 18 years or older for applicable shifts.

Responsibilities

• Take opening, closing, and daily operations ownership.
• Lead your team through busy shifts with high energy.
• Inspire staff to deliver excellent customer service and handle queries.
• Monitor unit performance and drive improvements.
• Resolve problems on the fly during shifts.

Skills

Leadership experience

Customer service

Team management

Hospitality/Retail experience

Job description

DUTY MANAGER – FRATTON STATION, CAFE LOCAL

Rate of pay: £13.61 per hour + an additional £1.50 per hour for hours worked between Midnight & 6:00am taking your rate of pay to £14.15 per hour

We have Full Time (30hrs) roles available

Hours of operation are 4:45am to 8:30pm. working flexibly on weekdays, weekends, Bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role’s got your name on it.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal. Customer Service experience is required.

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.