Duty Manager - Starbucks

SSP; Newcastle upon Tyne; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounted meal on shifts

Employee discounts

Friends and family discount app

Training & development programs

Health & wellbeing support

Job summary

SSP Starbucks is seeking a Duty Manager for Newcastle International Airport. The role involves opening, closing, and running daily operations with a busy, energetic team. You will lead staff across shifts and ensure excellent service to customers throughout busy periods.

The position requires 5 years of references, a criminal record check, and eligibility to work from 3am start shifts. Enjoy employee discounts and strong development opportunities within a vibrant hospitality environment.

Qualifications

• 5 years of references and Criminal Record Check required.
• 18 years of age or over for certain shifts/tasks.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts and maintain high energy.
• Inspire the team to deliver great customer service and resolve queries.

Skills

Team leadership

Hospitality experience

Customer service

Job description

DUTY MANAGER - STARBUCKS, NEWCASTLE INTERNATIONAL AIRPORT

Please note this role is for early shifts only

Pay Rate: £13.75 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6am.

We have Full Time(30-40hrs) roles available.

Shift times: Please note this is for 3am start ONLY. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

Love the sound of coffee brewing, orders flying, and happy customers? Welcome to SSP Starbucks! Join our fun, fast-paced team and enjoy the good vibes every shift.

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail role is preferred.

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.