Duty Manager - Starbucks

SSP UK & Ireland; Newcastle upon Tyne; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Discounted meals on shifts

Employee discounts

Friends and Family Discount App

Award-winning training and development

Health & Wellbeing support

Fast-paced, rewarding role leading a 팀

Job summary

SSP UK & Ireland is seeking a Duty Manager for Newcastle International Airport, working 3am starts across weekdays, weekends and holidays. Earn £13.75/hour base, with a £1.50/hour night-shift incentive between 00:00 and 06:00.

We offer full-time roles (30–40 hours) in a fast-paced hospitality setting, leading teams across iconic brands including Starbucks, M&S, Burger King and BrewDog. You will open/close shifts, manage daily operations, coach staff, and ensure top service levels in a

Qualifications

• 5 years of references required.
• Criminal Record Check required.
• Age 18+ for certain shifts/tasks.

Responsibilities

• Open and close daily operations.
• Lead the team through busy shifts and maintain energy.
• Inspire the team to deliver excellent customer service.
• Monitor unit performance and drive improvements.

Skills

People leadership

Hospitality

Shift management

Customer service

Job description

DUTY MANAGER - STARBUCKS, NEWCASTLE INTERNATIONAL AIRPORT

Please note this role is for early shifts only

Pay Rate: £13.75 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6am.

We have Full Time(30-40hrs) roles available.

Shift times: Please note this is for 3am start ONLY. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

Love the sound of coffee brewing, orders flying, and happy customers? Welcome to SSP Starbucks! Join our fun, fast-paced team and enjoy the good vibes every shift.

About You

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

About The Duty Manager Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail role is preferred.

As a Duty Manager We Will Offer You

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.