Supervisor Plus — Lead Teams & Elevate Guest Experience

Butlins; Crawley; On-site; GBP 26,000 - 34,000; Full time

Job summary

Butlin's is seeking a proactive Supervisor Plus to lead a multi-department team across accommodation and chosen specialisms. You will coach, develop, and safeguard guest experiences, driving high standards and quick problem solving in a busy resort environment.

You’ll balance frontline leadership with audits and guest-services excellence, while fostering a collaborative culture, delivering promotions, upselling, and consistent brand standards across venues.

Qualifications

• Leadership with proven results in coaching and performance management.
• Detail-oriented with audit and observation-based checks.
• Guest-facing experience with calm resolution of queries.
• Commercial mindset with upselling and promotional initiatives.

Responsibilities

• Lead from the front, keep the team focused and on the right tasks.
• Coach the team to hit targets and guest experience scores.
• Own audits in accommodation and other departments.
• Ensure guests find what they need when they need it.
• Monitor guest feedback and turn insights into action.
• Promote Butlin's values and leadership behaviours daily.
• Communicate plans clearly from managers to frontline delivery.
• Build strong cross-site relationships and engage central support.
• Support onboarding, development plans, and staff progression.
• Turn audits and observations into practical improvements.

Skills

Leadership

Coaching

Guest facing

Attention to detail

Commercial mindset

Flexibility

Brilliant communication

Adaptability

Job description

Butlin's is seeking a proactive Supervisor Plus to lead a multi-department team across accommodation and chosen specialisms. You will coach, develop, and safeguard guest experiences, driving high standards and quick problem solving in a busy resort environment.

You’ll balance frontline leadership with audits and guest-services excellence, while fostering a collaborative culture, delivering promotions, upselling, and consistent brand standards across venues.