Supervisor Plus

Butlins; Crawley; On-site; GBP 26,000 - 34,000; Full time

Job summary

Butlin's is seeking a proactive Supervisor Plus to lead a multi-department team across accommodation and chosen specialisms. You will coach, develop, and safeguard guest experiences, driving high standards and quick problem solving in a busy resort environment.

You’ll balance frontline leadership with audits and guest-services excellence, while fostering a collaborative culture, delivering promotions, upselling, and consistent brand standards across venues.

Qualifications

• Leadership with proven results in coaching and performance management.
• Detail-oriented with audit and observation-based checks.
• Guest-facing experience with calm resolution of queries.
• Commercial mindset with upselling and promotional initiatives.

Responsibilities

• Lead from the front, keep the team focused and on the right tasks.
• Coach the team to hit targets and guest experience scores.
• Own audits in accommodation and other departments.
• Ensure guests find what they need when they need it.
• Monitor guest feedback and turn insights into action.
• Promote Butlin's values and leadership behaviours daily.
• Communicate plans clearly from managers to frontline delivery.
• Build strong cross-site relationships and engage central support.
• Support onboarding, development plans, and staff progression.
• Turn audits and observations into practical improvements.

Skills

Leadership

Coaching

Guest facing

Attention to detail

Commercial mindset

Flexibility

Brilliant communication

Adaptability

Job description

Description

A brand-new role. A brand-new challenge.

This is a genuinely new position at Butlin's — and a rare chance to shape it from day one. As Supervisor Plus, you'll be the go-to person for your team, the driving force behind great standards, and the difference between a good guest day and an unforgettable one.

You'll be hands-on, visible, and trusted to make things happen — coaching your team in the moment, solving problems on the spot, and making sure every guest gets the Butlin's experience they came for.

Reporting to: Manager Core base: Accommodation (Mondays and Fridays, our busiest changeover days) Plus: Flexible time across departments the rest of the week, wherever the action needs you most

What you'll be doing

• Leading from the front — keeping your team focused, motivated, and in the right place at the right time
• Coaching the team to hit key targets, from add-on sales to guest experience scores
• Owning CAFF audits in accommodation, and relevant audits in whichever department you're supporting
• Making sure guests always find what they need, when they need it
• Keeping an eye on NPS and guest feedback, and turning it into real action
• Championing the Butlin's Values and Leadership Behaviours every day
• Being the voice that connects Manager plans to team delivery — clearly, consistently, brilliantly
• Building strong relationships across your resort, other resorts, and central support teams
• Supporting your people through their whole journey with us — onboarding, development, PDPs, and more
• Turning every audit and observation into practical, visible improvement

This is a role for someone who loves being where the action is — solving problems before they become issues, and bringing out the best in the people around them.

Choose your specialism

Alongside your Accommodation focus, you'll bring your energy to one of these exciting areas:

?? Supervisor Plus – Buffets

Be the face of a warm, welcoming dining experience. You'll champion food safety, keep the bays looking abundant and appealing, work closely with the kitchen on quality and timing, and coach your team to deliver five-star hospitality on every shift.

?? Supervisor Plus – Bars & Shops

Bring the energy to our bars and retail spaces. You'll coach the team on sales and service, keep queues moving with sharp, dynamic deployment, nail stock control, and help every venue run exactly to brand standard — while having fun doing it.

?? Supervisor Plus – Restaurants & QSRs

Set the tone for a brilliant dining experience from the moment guests sit down. You'll drive upselling on starters, desserts, and drinks, coach confident, natural guest conversations, and make sure every checkback leaves guests feeling looked after.

?? Supervisor Plus – Splash

Take the lead in one of our most safety-critical, high-energy environments. You'll bring poolside expertise and a genuine passion for the water, keeping standards high and guests safe while your team delivers a brilliant splash experience.

? Supervisor Plus – Sports & Activities

Bring your love of sport and activity to a team that gets guests moving, playing, and having fun. You'll lead from pitch‑side, court‑side, or wherever the action is, coaching your team to deliver energetic, memorable experiences every day.

KPIs

• Audits completed in accommodation & other departments
• Team training compliance across departments
• Health, Safety & Compliance Audits
• Guest NPS & Feedback
• Improved ENPS
• Retail Spend – responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver
• Right People, Right Place, Right Time in all key areas

About You

You're a natural leader who's just as comfortable coaching a team through a busy shift as you are chatting confidently with a guest. You lead by example, you notice the details others miss, and you know how to turn feedback — good or bad — into real improvement.

• • Leadership that gets results — you know how to coach, support, and get the best out of a team, with demonstrable experience in managing performance, coaching, delivering training, and setting the standard through your own behaviour
  • A sharp eye for detail — confident supporting audits and observation-based checks, and turning what you find into action
  • Genuine guest-facing experience — comfortable handling a wide range of guest queries, and confident stepping in when a complaint needs a calm, professional resolution
  • A commercial mindset — a track record of driving sales through promotions, upselling, or new initiatives that support the wider team's objectives
  • Flexibility and range — experience working across a multi-skilled team, moving to where guest demand needs you most
  • Brilliant communication — able to connect with people at every level, from your team to senior managers to guests
  • Adaptability under pressure — comfortable juggling multiple priorities and quick to adjust when things change

If you're going for Splash

• An NPLQ (National Pool Qualification for Lifeguards) or equivalent qualification
• Previous experience working in a swimming pool environment
• Strong knowledge of pool safety

If you're going for Sports & Activities

• Experience working in a sports, leisure, or activity environment

Why this role?

• A brand-new opportunity — help define what great looks like in this role
• Variety, every week — no two days the same, across accommodation and your chosen specialism
• Real influence — your coaching and decisions directly shape the guest experience
• Room to grow — develop your leadership skills across multiple departments and disciplines

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

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