Supervisor - Leeds Trinity (16 hours)

Rituals; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury retail brand located in Leeds is seeking a Rituals Expert to join their in-store management team. This role involves acting as a lead sales advisor, mentoring Rituals Advisors, and ensuring outstanding customer service. The ideal candidate will have prior supervisory experience in retail or hospitality, a strong customer-service mentality, and excellent decision-making skills. This is a unique opportunity to elevate your professional skill set in a dynamic luxury environment.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• Customer-service mentality and team-player work ethic.
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.

Responsibilities

• Act as a lead sales advisor to achieve personal and store goals.
• Interact directly with customers to optimize their experience.
• Mentor and support Rituals Advisors.

Skills

Mentoring

Customer service

Performance targeting

Decision making

Problem solving

Job description

Job Description

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team‑player’s work ethic
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.