Supervisor - Costa

Moto Hospitality Ltd; Chippenham; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual bonus

Colleague discount

Enhanced benefits

Development opportunities

Job summary

Moto Hospitality Ltd is seeking a Supervisor at Leigh Delamere Services in Chippenham to lead shifts and keep the unit running smoothly. The role is 40 hours per week with a salary of £28,500 per annum and a clear path to management through development opportunities.

You will be a strong brand ambassador, delivering excellent service while ensuring safety, quality and compliance across all operations. This position offers a supportive team environment, potential for annual bonus and staff

Qualifications

• Proven leadership experience in retail, hospitality or customer service.
• Strong communication and decision-making skills.
• Able to supervise teams and manage busy trading periods.

Responsibilities

• Lead shifts and ensure smooth operations during peak times.
• Create a positive, high-energy culture where colleagues feel valued and supported.
• Maintain food safety, health & safety, and compliance standards at all times.
• Monitor performance using key metrics and drive continuous improvement.
• Act as a role model for brand values and service standards.

Skills

Leadership

Customer service

Communication

Decision making

Job description

Supervisor, 40 hours per week, £28,500 per annum

Address: Leigh Delamere Services, M4, Chippenham, Wiltshire, SN14 6LB

As a Supervisor, you'll be the strong right hand to your Store Manager, taking the lead when needed and helping to keep the unit running smoothly and successfully every day.

The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation's favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK's rest stop experience.

What we offer our Supervisors:

• Annual bonus up to £3,445pa*

• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more

• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance

• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor:

• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

• Lead shifts with confidence, ensuring smooth operations during busy trading periods

• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered

• Maintain outstanding food safety, health & safety, and compliance standards at all times

• Monitor performance through key metrics and take action to drive continuous improvement

• Act as a role model for Costa's values, service standards, and ways of working

What you'll bring to us:

Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service

• Passion for delivering a memorable customer experience

• Great communication skills and be comfortable making decisions

• Ability to work on own initiative ad make reasoned decisions under pressure

If you're a Shift Manager, Team Leader, Supervisor or Duty Manager ready to step up, take on more responsibility and accelerate your career into management, we want to hear from you.

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work‑life balance.

Moto, a place where ambition grows, careers click into gear, and potential travels far.

*Please note internally this role is called Team Leader