Supervisor - Costa

Moto; Carlisle; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

Discount benefits

Pension & life cover

Development opportunities

Job summary

Costa Coffee is seeking a Supervisor at Southwaite Services, Carlisle. The role pays £27,707 per annum with options for part-time or full-time hours, and includes development opportunities and a path toward management.

You will lead shifts, maintain high service standards, and act as a brand ambassador while supporting smooth daily operations. The position offers an annual bonus up to £3,445, substantial colleague discounts, enhanced benefits, and funded qualifications to progress within the

Qualifications

• Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service

Responsibilities

• Lead shifts with confidence, ensuring smooth operations during busy trading periods
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered
• Maintain outstanding food safety, health & safety, and compliance standards at all times
• Monitor performance through key metrics and take action to drive continuous improvement
• Act as a role model for Costa's values, service standards, and ways of working

Skills

Leadership

Communication

Job description

Supervisor, £27,707 per annum, Part time or full time Hours

Address: Southwaite Services, M6, Broadfield Road, Carlisle CA4 0NT

As a Supervisor, you'll be the strong right hand to your Store Manager, taking the lead when needed and helping to keep the unit running smoothly and successfully every day.

The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation's favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK's rest stop experience.

What we offer our Supervisors:

• Annual bonus up to £3,445pa*
• Up to 55% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor:

• Fabulous development opportunities including funded qualifications, leading to the next step in the management team
• Lead shifts with confidence, ensuring smooth operations during busy trading periods
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered
• Maintain outstanding food safety, health & safety, and compliance standards at all times
• Monitor performance through key metrics and take action to drive continuous improvement
• Act as a role model for Costa's values, service standards, and ways of working

What you'll bring to us:

Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service

• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative ad make reasoned decisions under pressure

If you're a Shift Manager, Team Leader, Supervisor or Duty Manager ready to step up, take on more responsibility and accelerate your career into management, we want to hear from you.

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

*Please note internally this role is called Team Leader