Supervisor – Camberley | 24-32H

Rituals Cosmetics; Burgh Heath; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Employee discounts

Wellbeing perks

Bonus opportunity

Job summary

Rituals Cosmetics in Burgh Heath is seeking a retail supervisor-level teammate who loves guiding customers from browsing to buying. You’ll be the go-to person during opening hours, evenings and weekends, delivering outstanding service and building connections with every customer you meet.

You’ll drive sales, lead by example, and share product stories that resonate. Training will keep you at the top of your game, while you help the boutique run smoothly and represent Rituals with pride.

Qualifications

• Experience in retail or customer-focused role.
• Ability to meet performance targets.
• Strong product knowledge and storytelling.
• Willingness to work evenings and weekends.

Responsibilities

• Deliver amazing customer service and share product stories to engage customers.
• Win at sales and bring others with you, meeting personal targets and supporting the team.
• Be the problem-solver customers and colleagues trust, handling complex questions while keeping the boutique running smoothly.
• Represent Rituals by following safety standards, keeping product knowledge up to date through training and workshops.

Skills

Customer service

Sales targets

Team leadership

Attention to detail

Organised

Job description

Are you the go-to person when colleagues have questions? Love that moment you help a customer from browsing to buying? This is your chance.

Share your talents

• Deliver amazing customer service – you know every product inside out and share their stories in ways that connect with every customer you meet.


• Win at sales and bring others with you - do great at your own targets while setting the example for your team members.


• Be the problem-solver customers and colleagues trust - handle complex questions and situations with confidence, while keeping the boutique running smoothly.


• Represent Rituals - follow safety standards, rock the Rituals look, and keep your product knowledge up to date through training and workshops.

Bring all of you

You have a similar level of experience as a supervisor or team leader in a retail or customer-driven role.

You have a strong motivation to reach performance targets.

You have an eye for detail, you're organised and structured.

Colleagues already come to you when they're stuck. You gladly help them master the Feel-Good Experience and be a role model.

You really enjoy working with customers and want to keep that connection, but you're ready to take on more responsibility too.

You’re available to work during opening hours, which include evenings and weekends.

Benefits of working at Rituals

• Our famous, monthly Kick-Off - checking out new products, workshops, planning ahead. In this role, you'll help shape them.


• Employee discounts, goodie bags, gifts (warning: you might need more shelf space at home) and access to various wellbeing perks.


• Potential monthly bonus of 8% on top of your gross salary when shop targets are met (applies to contracts of 16+ hours).


• All the growth opportunities. Think Expert Community Programmes, Sales, Service & KPI training, our learning platform, and coaching on the job.