Supervisor – Lincoln | 8-16h

Rituals UK & Ireland (B Corp™); Lincoln; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Monthly Kick-Off

Employee discounts

Bonus up to 8%

Growth opportunities

Job summary

Rituals UK & Ireland (B Corp™) in Lincoln is seeking a capable supervisor-level candidate to lead a team in a busy boutique. You will guide customer service from browsing to purchase, share product stories, and help colleagues achieve their targets while maintaining store standards.

You bring experience as a supervisor or team leader in retail, a passion for the Feel-Good Experience, strong organisation, and willingness to work evenings and weekends.

Qualifications

• Previous supervisor or team leader experience in a retail or customer-driven role.
• Motivation to reach performance targets.
• Eye for detail; organised and structured approach.
• Ability to guide others and be a role model in customer interactions.

Responsibilities

• Deliver amazing customer service from browsing to purchase.
• Win at sales and bring others with you to achieve targets.
• Be the problem-solver customers and colleagues trust in complex situations.
• Represent Rituals by upholding safety standards and product knowledge.
• Support training and workshops to keep the team aligned with Rituals standards.

Skills

Customer service

Sales targets

Team leadership

Detail oriented

Job description

Are you the go-to person when colleagues have questions? Love that moment you help a customer from browsing to buying? This is your chance.

Share your talents

Deliver amazing customer service – you know every product inside out and share their stories in ways that connect with every customer you meet.

Win at sales and bring others with you – do great at your own targets while setting the example for your team members.

Be the problem-solver customers and colleagues trust – handle complex questions and situations with confidence, while keeping the boutique running smoothly.

Represent Rituals – follow safety standards, rock the Rituals look, and keep your product knowledge up to date through training and workshops.

Bring all of you

You have a similar level of experience as a supervisor or team leader in a retail or customer-driven role.

You have a strong motivation to reach performance targets.

You have an eye for detail, you're organised and structured.

Colleagues already come to you when they're stuck. You gladly help them master the Feel‑Good Experience and be a role model.

You really enjoy working with customers and want to keep that connection, but you're ready to take on more responsibility too.

You’re available to work during opening hours, which include evenings and weekends.

Benefits of working at Rituals

• Our famous, monthly Kick-Off - checking out new products, workshops, planning ahead. In this role, you'll help shape them.
• Employee discounts, goodie bags, gifts (warning: you might need more shelf space at home) and access to various wellbeing perks.
• Potential monthly bonus of 8% on top of your gross salary when shop targets are met (applies to contracts of 16+ hours).
• All the growth opportunities. Think Expert Community Programmes, Sales, Service & KPI training, our learning platform, and coaching on the job.