Supervisor

Woodlands Event Centre - Reception; Wyboston; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Christmas Day Off

Boxing Day Off

Team Parties

Apprenticeships

Team Member Discount

Referral Scheme £300

Free Meal Whilst at Work

Perkbox Discounts

Santa Lunch & Presents & Party

Job summary

Woodlands Event Centre - Reception in Wyboston is seeking a Reception Supervisor to join our Venue Host Team, overseeing front-of-house operations, handling guest enquiries and reservations, and ensuring a warm, professional welcome at all times.

You will lead the team under the Front of House Manager, supervise shifts as Duty Manager when required, and work a flexible 7-day rota including evenings and weekends to maintain high guest satisfaction and smooth operations across events.

Qualifications

• Hands-on approach with passion for customer service.
• Strong communication with guests and colleagues.
• Ability to lead and support the team under supervision.
• Willingness to participate in on/off job training.
• Ability to supervise and reinforce standards and procedures.
• Quick thinking and problem solving in a fast-paced venue.
• Good organisation and deadline management.
• Capable of acting as Duty Manager when required.

Responsibilities

• Handle guest enquiries and complaints and manage reservations.
• Lead Venue Host Team to maintain high guest satisfaction.
• Supervise front-of-house operations and ensure standards are met.
• Support rota planning and staff coordination during shifts.

Skills

Customer service

Communication skills

Team leadership

Problem solving

Organisation

Duty manager

Shift coordination

Flexibility

Job description

About this Role…

An excellent opportunity has arisen to join our fantastic Venue Host Team as Reception Supervisor, working 40 hours over 5 days (any 5/7).

Our Venue Host Team creates an exceptional first and last impression for every guest by delivering friendly, welcoming, and professional service at all times. The team is responsible for handling enquiries and complaints, as well as managing reservations. The Venue Host Supervisor is responsible for leading and supporting the team to ensure a consistently high standard of guest satisfaction.

What we’re looking for…

• A hands-on approach with a genuine passion for delivering outstanding customer service.
• Strong communication skills, with the ability to engage effectively with guests, colleagues, and other departments.
• Work under the The Front of House Manager to ensure consistent guest satisfaction.
• Toparticipatein on and off the job training for yourself and new team members.
• Supervise from the front – adhere to and reinforce all standards, policies, and procedures.
• Quick thinking and problem-solving skills in a fast-paced environment.
• Strong organisational skills with the ability to meet deadlines and prioritise tasks.
• The confidence and capability to run the venue as Duty Manager when required, ensuring operational oversight, guest satisfaction, and staff coordination during these shifts.
• Flexibility to work across a 7-day rota, including evenings and weekends.

Being a family-owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work.

Here is a snippet of all the great benefits we offer and that you would be entitled to for this role:

• Christmas Day and Boxing Day Off
• 3 Team Member Parties a year- Spring, Summer and Winter
• Apprenticeships - the opportunity to learn and earn at the same time
• Team Member Discount on golf, food, drink, bedrooms
• Team Member Referral Scheme worth £300
• Free Meal Whilst at Work
• Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few…
• Team Member Christmas Santa Lunch, Christmas Presents and Christmas Party

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer