Event Supervisor

Willows Training Centre - Management; Wyboston; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Christmas days off

Team parties

Apprenticeships

Team member discounts

Referral scheme £300

Free meal while at work

Perkbox access

Santa lunch and gifts

Job summary

Wyboston Lakes is looking for an Events Supervisor to join the events team. You will oversee the execution of events and services across the venue, maintaining high service standards and supporting the floor team to ensure guest satisfaction.

Key duties include leading small event teams, deploying staff as needed, training new colleagues, and stepping in as Duty Manager when required. A hands-on, flexible approach is essential, with a 7-day rota including evenings and weekends.

Qualifications

• Hands-on approach with strong customer service focus.
• Ability to upsell and motivate others to upsell.
• Clear communication with guests, colleagues and other departments.
• Support junior team members across service areas.
• Assist with staffing and deployment for events and services.
• Assist with training of new staff in day-to-day operations.
• Lead small teams during events to ensure smooth execution.
• Demonstrate quick thinking and problem-solving in a fast-paced venue.
• Strong organisational skills to meet deadlines and priorities.
• Capable of acting as Duty Manager when required to oversee operations.

Responsibilities

• Execute events and services across the venue while upholding high service standards.
• Support the events team on the floor to ensure guest satisfaction.
• Deploy team members and manage rota as directed by the Assistant Event Manager.
• Lead smaller event teams and coordinate staff for shifts and tasks.
• Provide training and guidance to new staff to align with expectations.
• Ensure smooth operation during events and maintain guest satisfaction.

Skills

Customer service

Upselling

Communication

Team leadership

Staff coaching

Event operations

Problem solving

Time management

Job description

About this Role…

An excellent opportunity has arisen to join our fantastic events team as Events Supervisor. The role is responsible for the successful execution of events and services across the venue and is responsible for maintaining high service standards set by management, supporting team delivery on the floor, and ensuring consistent guest satisfaction.

What we’re looking for …

• A hands-on approach with a genuine passion for delivering outstanding customer service.
• A natural ability to upsell and inspire others to do the same.
• Strong communication skills, with the ability to engage effectively with guests, colleagues, and other departments.
• Support junior team members across service areas.
• Work under the direction of the Assistant Event Manager to deploy team members as needed.
• Assist with training of new staff in day-to-day operations and expectations.
• Lead small teams during specific events or services, ensuring smooth execution and high standards.
• Quick thinking and problem-solving skills in a fast-paced environment.
• Strong organisational skills with the ability to meet deadlines and prioritise tasks.
• The confidence and capability to run the venue as Duty Manager when required, ensuring operational oversight, guest satisfaction, and staff coordination during these shifts.
• Flexibility to work across a 7-day rota, including evenings and weekends.

Why join our team…

Being a family-owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work.

Here is a snippet of all the great benefits we offer and that you would be entitled to for this role:

• Christmas Day and Boxing Day Off
• 3 Team Member Parties a year- Spring, Summer and Winter
• Apprenticeships - the opportunity to learn and earn at the same time
• Team Member Discount on golf, food, drink, bedrooms
• Team Member Referral Scheme worth £300
• Free Meal Whilst at Work
• Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few…
• Team Member Christmas Santa Lunch, Christmas Presents and Christmas Party

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer.