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Baxterstorey; Hatching Green; On-site; GBP 39,000 - 42,000; Part time

Benefits offered by this job

Holiday allowance

Birthday leave

Maternity leave

Carer leave

Wedding leave

Free meals

Training opportunities

Apprenticeships

Pension

Life insurance

Perkbox discounts

EAP

Cycle to work

Job summary

BaxterStorey in Harpenden is seeking a part-time Workplace Experience Coordinator to cover Front of House and Reception, welcome visitors, manage room bookings and ensure meeting spaces meet high standards.

You will support clients, coordinate facilities, and work within a team dedicated to hospitality excellence, with development opportunities and inclusive culture.

Qualifications

• Experience of working within a Corporate or 5* Hotel Reception environment
• Independent and self-managing worker
• Strong customer service skills- a great networker!
• Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy.
• Ability to use initiative and remain calm under pressure..
• A strong team player with the ability to multi-task & prioritise work commitments.
• Flexible approach to departmental requirements.
• Good educational background & a solid command of written & spoken English
• Good sense of humour & an approachable personality

Responsibilities

• Cover Front of House and Reception services with our Client’s office.
• Welcome Meet and greet for all visitors and clients
• Assist with internal/External bookings as required with full meeting room accountability.
• Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards.
• Ownership and ability to facilitate room set ups – including moving flexible furniture
• Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking
• Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required
• Maintain a strong awareness of business activity & communicate all updates with relevant stakeholders

Skills

Front of House experience

Reception experience

Customer service

Telephone etiquette

Communication skills

Multi-tasking

Team player

English proficiency

Flexibility

Job description

Workplace Experience Coordinator 40 hours per week

Title: Workplace Experience Coordinator 30 hours per week

Salary: £14.90 per hour

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 weeks' enhanced maternity leave
• Secondary Carerleave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a

Workplace Experience Coordinator who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a

Team Player who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description

• Cover Front of House and Reception services with our Client’s office.
• Welcome Meet and greet for all visitors and clients
• Assist with internal/External bookings as required with full meeting room accountability.
• Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards.
• Ownership and ability to facilitate room set ups – including moving flexible furniture
• Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking
• Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required
• Maintain a strong awareness of business activity & communicate all updates with relevant stakeholders

Qualifications

• Experience of working within a Corporate or 5* Hotel Reception environment
• Independent and self-managing worker
• Strong customer service skills- a great networker!
• Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy.
• Ability to use initiative and remain calm under pressure..
• A strong team player with the ability to multi-task & prioritise work commitments.
• Flexible approach to departmental requirements.
• Good educational background & a solid command of written & spoken English
• Good sense of humour & an approachable personality

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Company: Baxterstorey Salary: £14.90 to £14.90 an hour Hours: Part-time Location: Harpenden Job type: Permanent Posting date: 4 Sept 2026 Closing date: 4 Oct 2026